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Low Audio Quality when recording in Logitech Capture software

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7 comments

  • Official comment
    Balaji P

    Hi Tim, thank for reaching out and sorry to hear about the experience with Logitech product. We apologize for delay in response. Kindly click on the troubleshooting link provided below and try the steps, this below article has helped our customer's to resolve their issue.

    Troubleshooting: https://support.logi.com/hc/articles/360023345533-Maintain-a-constant-720p-60fps-stream-with-the-C922-webcam

    Thank you so much, and looking forward for your response.

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  • Dominic Nardiello

    I completely agree on the audio quality.  It is horrendous.  How can you change the audio recording quality?

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  • Laurent Guigonnet

    I have the same problem. Even with an other USB mic which is working fine when used directly in a DAW. The logi capture mp4 sound file seems to be over compressed and the high mids are very "robotic"... Is there a way to change the compression parameters for audio in logi capture ? Thanks

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  • Tim Duly

    Balaji P, if you actually read what the issue actually is, I'm talking about the AUDIO QUALITY of the recording. It's got nothing to do with the article you posted about being able to stream at 60fps, it's completely unrelated.

    The core of the issue, and other in the other comments have also commented on this same issue, is that the AUDIO, when recording in the logitech capture app is VERY LOW QUALITY. it's over compressed and/or with a low bit rate, and THERE'S NO APPARENT WAY TO CHANGE THIS. 

    Recording from any other application (e.g. streamlabs OBS) allows you to change audio settings, and yields substantially better results).

    Why is the logitech capture app so bad, and are there definitive plans to fix this?

     

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  • Laurent Guigonnet

    The problem also reminds me of artefacts related to noise reduction algorithmes  

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  • Piorunujący Mariusz

    I agree. I have tried to record acoustic guitar with external sound card and fine microphone, and audio quality is terrible.

    I think there should be a possibility to turn off audio compression (or at least reduce it).

    I think it's huge disadvantage for musicians - I have to switch to another video recording soft.

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  • Robert Schneider

    I have the same problem with my new Logitech Streamcam.

    In Stereo recordings, the left channel sounds muffled and low while the right channel sounds clear. The entire recording sounds like a very low sample rate.

    My suspicion is that the the left and right channel audio cancel each other out due to some weird configuration.

    When I speak only into either side of the camera, the resulting sound is clear.

    So my concrete question is how to identify and deactivate whatever software settings is causing this very bad audio recording quality.

    Help from Logitech is much appreciated.

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