Cannot install Logitech Capture

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Göran Seifert

• 25 April 2020 13:35

Hi,

I am trying to install Logitech Capture V2.00.226 on a Windows 10 Pro PC. I always get the following message.
"installation failed - Your computer needs to be connected to the internet."

I am however connected to the internet. I am using no proxy. I have tried with my antivirus disabled. I have rebooted the computer. All this without success. I always get the same error message.

 

Please advise.

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• Official comment

  

  Balaji P

  • 29 June 2020 06:45

  Hi there, thanks for reaching out to Logitech. We apologize for delay in response. Kindly uninstall the software, restart the PC and re-install the latest version of Logitech capture, link provided below. Set everything to default and then try to change the settings if needed.

  Click here to download the software: https://www.logitech.com/product/capture

  Thanks for choosing Logitech, have a good day.

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  Joel Smith

  • 06 May 2020 15:14

  Same problem here, very frustrating. Any help?

  -1

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  jdrch

  • 23 May 2020 00:03

  I experienced a similar issue today trying to install Capture 1.10.110 on Windows 10 v1909. Got an error message saying "Error downloading encoder dll."

  I got this error the 1st 2 times I tried running the installer after opting out of analytics gathering. The 3rd time I opted in and it downloaded and installed just fine. Go figure.

  FWIW you can disable the analytics in the settings after installation.

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  Derek Van Tonder

  • 30 July 2020 02:49

  I am experiencing exactly the same issue as Göran Seifert. Restarting, uninstalling etc. was of no use. Windows 10, also tried disabling anti-virus software but that didn't work. We tried this on several PCs at my workplace and all had the same issue.

  What port/address is the Logitech Capture installer trying to access when it throws this error? Can you please tell us so that maybe we can see if our firewall blocks it @Balaji P?

   

  Thank you.

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  jdrch

  • 30 July 2020 03:40

  Here's an idea: since Logitech won't fix this issue, everyone who can stand it file for a warranty replacement. If they refuse, get the refund from your credit card company, who will then ping the retailer you bought it from or Logitech themselves. That should wake them up to the problem.

   

  If they keep feeding us trash on here then we'll take it to them via other means. Let's go.

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  Carlos Almeida

  • 11 September 2020 16:01

  I totally agree with Judah Richardson.  Logitech does not even answer to our complaint! And there are so many other webcam brands!!!..

   

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  Carlos Almeida

  • 18 October 2020 15:14
  • Edited

  I could not have this problem solved, after trying all type of solutions presented to me, by Logitech included.

  So I have returned the Logitech webcam to the seller and obtained the refund.

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  Mike Eckert

  • 23 November 2020 19:36

  Same problem here, it's very frustrating.  Do something Logitech!

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  Göran Seifert

  • 23 November 2020 21:05

  Finally, with the last update (2.04.13), and saying "no " to analytics allowed me to install the driver.

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  thaufique m

  • 03 June 2021 15:26

  Hi there,
  
  Thank you for contacting us. We noticed that some time has passed since you sent us this question, so we apologize for the delay in replying. If you are still experiencing this problem, please let us know so that we can help.
  
  Regards,
  Thaufique M
  Logi Support.

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