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Logitech Capture audio out of sync

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16 comments

  • Official comment
    Jennifer D

    Hi there,

    Thank you for reaching out to us and sorry to hear about the experience with Logitech Capture. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Jennifer

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  • weephillie

    I have the same problem

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  • Stan Clarke

    I am experiencing the same problem. 

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  • Nicolás Muñoz

    Tengo el mismo problema y el soporte de Logitech aún sin responder. Ya he realizado los procedimientos recomendados, pero el problema persiste.

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  • Joe Schenkenberg

    Yep same problem, when I take video clip into Premiere Pro, I see that there are 4 different audio tracks. 3 stereo tracks with the same recording and 1 track blank. I’m guessing these extra tracks have something to do with it. I hope you guys can fix this, look forward to a response :-)

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  • Graham Jones

    Just to add to this thread that I started...the problem persists even with the latest update of the software.

    Furthermore, if I use the Logitech Capture as the camera in "live" situations, such as on Zoom or Microsoft Teams, the other participants say that my voice and video are out of sync. When I use the Logitech camera as normal, without going via Capture, there is no sync problem.

    There clearly is an issue with Capture itself.

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  • mojgan Faratin

    i have the same problem.

    May I say your user manuals are out of date and really useless. 

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  • Chris Morrice

    Same issue for me; if I use zoom or Messenger video and use Logitech capture the video is really slow. Going to just streamcam works fine..

    Is it a problem that 2 programs are running and the video cant keep up. If so; would be great to have adjustments available natively..

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  • Imanuela Eke-Egele

    I have the same issue too. Google Meet & Zoom both out of sync an I specifically bought this camera to for live streaming!!! Sad :(

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  • Martin Stanley

    same here with the C930e

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  • RobertGentile0869

    Same problem while hosting an MS Teams meeting. CPU running at 100% and video lag.

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  • John Campbell

    It would be nice to see a solution or even a followup posted.

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  • RobertGentile0869

    UPDATE: My goal was to use a software that would allow me to zoom in on my face during video calls since my camera is 3 feet away from me. Capture was the answer, except when it jammed up my CPU.

    Logitech support has been in contact with me about this issue but failed to offer any solution and did not follow up to see it through. So instead, I tried using their Camera Settings software with a C920s. But THAT software is broken too! The Zoom/Pan/Tilt controls don't work. After a couple of support calls and emails, Logitech support gave up on that too and said I should be using Capture instead. I told them Capture was the originating problem, causing video lag.

    The Capture issue happens with both MS Teams and Zoom. Running Capture while attending a video call causes the CPU to max out at 100% and for the video to lag badly. It's not the Capture application directly, but it causes MS Teams and possibly other processes to take up more CPU usage. When I shut down Capture, or get out of the video call, the PC is normal. I have Windows10, i5-5400u, 2.4 GHz and 8GB RAM. Maybe my chip isn't powerful enough to handle it?

    As an alternative to Logitech's broken software (Capture, and Camera Settings), I installed the free OBS software and that solved my problem. I can now zoom in on my face using OBS which feeds into MS Teams without the high CPU usage seen with Capture. The only issue now is my head appears a little flat (stretched out) so need to find some help with that.

    I am surprised that a company like Logitech would leave it's customers to fend for themselves with two pieces of software not working correctly and not offering solutions. Really disappointing, Logitech.

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  • Tim1758

    Same problem! Logitech stream cam. I mean what's the point in the software if it is genuinely useless lol!

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  • Video_81

    I have consistently noticed the same sort of audio sync issues when using Logitech Capture and have been monitoring this issue over various updates to Logitech capture over the past couple years and there has not been any improvements. This is a major con to this software and I would love to see a solution implemented. The functionality yet simplicity of this software is attractive for a lot of users if this issue could be fixed.

    I am using a C920 camera plugged directly into a USB port of my computer (not through a hub). When utilizing the microphone of the camera, the audio will be 5-6 frames ahead of the video when recording at 30 frames/sec. I have measured this by comparing the audio spike of a clap etc to the video when the sound should be heard, stepping through the video in an editing software to see these details on a single timeline. If all we were doing was recorded content of course I could shift it there, but that is not going to fix the issue for live use, and that greatly complicates the workflow as we typically do not want to do any editing to recordings. 

    In another test I used an external microphone (Plantronics 3220) and the audio was then about 8 frames ahead of the video. Would it be possible to add an adjustable audio delay function so the audio could be recorded in sync with the video?

    The computer used for this test is a Lenovo Legion Y520 with both on-CPU graphics and an Nvidia 1050Ti discrete graphics card. I am running Window 10 and have plenty of available CPU/GPU/RAM resources available during these tests. Note the audio sync numbers above were measured when I had selected Video Encoder as the discrete GPU (Nvidia NVENC). If I switch instead to the on-CPU GPU (Intel Quick Sync) then when using the C920's built in microphone the sync offset is reduced, coming through about 4 frames ahead of the video (at 30fps). 

    I have done testing with the C922, C930 and Brio all with a generally similar audio sync issue. 

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  • Siddharth

    Hi there, 

     

    Thanks for reaching out. Please try the below troubleshooting steps:


    I. Uninstall Logitech Capture

    2. Clean boot for Windows operating system from below link:
    https://support.logi.com/hc/articles/360023183914

    3. Re-install Logitech Capture

    https://support.logi.com/hc/articles/360025141614

    4. Manual for Capture
    https://aws13-customer-care-assets.s3-us-west-2.amazonaws.com/Software/Logitech%20Capture/Logitech%20Capture%20User%20Guide.pdf

    Recommended requirements
    https://www.logitech.com/assets/65586/63/capture-video-editing-software.pdf   

    In case you need any additional support, please write back to us.

     

    Regards,

    Siddharth S

    Logi Support

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