Sustainability Navigation

Webcam c930e not detected anymore - Windows 10

Answered

Comments

2 comments

  • Official comment
    Balaji P

    Hi Jeroen, thank for reaching out and sorry to hear about the experience with Logitech product. We apologize for delay in response. Kindly click on the troubleshooting link provided below and try the steps, this below article has helped our customer's to resolve their issue.

    Troubleshooting: https://prosupport.logi.com/hc/articles/360039585094-Webcam-is-not-detected-by-computer

    Thank you so much, and looking forward for your response.

    Comment actions Permalink
  • Jeroen van der Klaauw

    Thank you for your reaction.

    I tried the 5 troubleshooting options mentioned in the link above.
    None of them helped.
    When I connected the webcam to another PC the webcam was also not detected (unknown USB-device; code 43; A request for the USB device descriptor failed).
    The different computer didn't have Windows 10 2004 installed.

    Is the Logitech webcam defective or are there other options to try?

    0
    Comment actions Permalink

Please sign in to leave a comment.