Logitech Capture 2.02 - Video Lag in higher resolutions

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J. Adams

• 07 July 2020 23:27

Hi all - when using Logi Capture (newest release), there is extreme video lag/delay if I try to record at a resolution more than 360p. The lag is 1-2 full seconds; nothing I change corrects it.

The kicker is that my C920 will record in 1080p with zero lag in OTHER programs. (Including Logitech Webcam Software 2.80.) So - nothing wrong with my computer or camera, but seems specific to LogiCapture.

I like the features that LogiCapture offers, but if I can't record usable video at a decent resolution it's useless. Does anyone know of a fix/correction for this?

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• Official comment

  

  Balaji P

  • 09 July 2020 08:59

  Thanks for reaching out and sorry to hear about your experience with the Logitech Capture. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  shawn ambrus

  • 24 July 2020 17:29

  I'm having the same issue trying to use Prezi Video desktop version.  It works fine with my built in HP webcam but HUGE lag using my C920.  

  I'm running Windows 10 64 bit

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  Judy Fuhrman

  • 07 September 2020 18:23

  I am having the same problem.  I teach a 3 hour college course online.  The lag gets worse over time and can be seconds behind.  My new All-in-one is connected through ethernet and have extremely fast Internet.  How do I revert back to prior versions of software?

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