In 2019, Logitech launched the Harmony Express remote. With Alexa Built-In, Harmony Express aimed to replace the complexity of the touch screens and programmable buttons found on other Harmony remotes with a simple voice interface.
Unfortunately, our expectations were not met for this kind of Harmony remote, and as a result we've decided to focus our efforts on our core user experience: powerful universal remote control in a world with many devices connected to the TV. To that end, we will be discontinuing Harmony Express on September 30, 2020, after which Harmony Express units in the field will no longer operate.
As a valued customer, we want to minimize any inconvenience to you. Starting today, Harmony Express owners can have their unit replaced with a Harmony Elite, completely free of charge. Harmony Elite is our flagship experience featuring a powerful programmable controller for AV and smart home control that works with other Amazon Alexa devices to enable voice control. Alternatively, Harmony Express owners can request a full refund of their purchase price, which is subject to proof of purchase requirements.
The Harmony Express app and your Harmony Express Remote will remain operational through September 30, 2020, after which time the service and remote will stop working. Harmony Express owners will receive direct notifications and reminders via email between now and then.
We value your business and are committed to getting you your replacement or refund as quickly as possible. Thank you again for your continued support.
To find out if you qualify for receiving compensation, please see instructions here - https://support.myharmony.com/express-announcement.
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