There seem to be other posts about blue screens related to the lvrs64.sys Logitech webcam audio driver, but on each of the posts, the support team reaches out by email, so I cannot see their solutions. I have tried to manually update the audio driver, but it continues to say that there are not any updates available. My Windows software is up to date as well.
The lvrs64.sys component seems to provide audio enhancements and background noise reductions, so one user noticed the blue screen immediately when they loudly bumped their webcam (may be anecdotal).
We have multiple users that are experiencing the same issue. The issue started recently and has happened during video calls. Each time, the system shows a SYSTEM_EXCEPTION_NOT_HANDLED blue screen, and shows the lvrs64.sys component as the cause of the crash. Two users have C920 webcams and another has C310.
In Device Manager, the "Sound, video and game controllers" drop-down has the Logitech webcam audio driver listed as a 2012 version for all three computers with Logitech as the Driver Provider. I use the same C920 USB webcam and OS for my computer, but mine does not blue screen and instead, my "Sound, video and game controllers" webcam audio driver is one from 2020 that has Microsoft as the Driver Provider. I can plug my C920 into one of the three laptops with BSODs and their laptop uses Logitech as the Driver Provider with the 2012 Logitech driver. When I plug their C920 into my system, it uses the 2020 Microsoft driver, indicating that the webcams are functionally identical, but the drivers are the difference.
It seems like the Logitech audio driver from 2012 (that includes lvrs64.sys) causes the crashes and is not updated by any of Logitech's programs (Logitech G Hub, Logitech Capture, or Camera Settings). Microsoft's 2020 audio driver is quite stable and does not include the lvrs64.sys component, but alas, I don't know how to force the computers to use the 2020 Microsoft driver if Logitech will not update theirs.
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