Logi Circle - "Trouble connecting to the cloud"

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Chris Griffith

• 10 August 2020 13:18

Hi, I am trying to install my Logi Circle on a new Wi-Fi network but am having problems. The installation process via the app finds the camera, and goes on to the next phase which is to connect to the cloud. However this times out with the message "trouble connecting to the cloud". I have tried this process several times, including after hard resetting the camera. Do you have any suggestion as to what I should do? My one thought is that the Circle can't connect via a mesh network, although it has been working with an Orbi Wi-Fi network previously. Thank you!

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• Official comment

  

  Jennifer D

  • 11 August 2020 14:03

  Hi there, 
  
  Thanks for reaching out and sorry to hear about the experience with Circle. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. 
  
  Regards,
  Jennifer

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  oiltraderjack

  • 03 July 2021 15:13

  I have the same issue here. Trying to connect to a new WiFi network in Ireland. Could you share the resolution with me or create a new ticket please?

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  Clay

  • 06 August 2021 20:38

  Same as above. Is there a solution?

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  Arganzon Arganzon

  • 09 August 2021 12:53

  I am having the same problem. Any solution to this problem?

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  p.j.aarts

  • 28 August 2021 20:48

  I have the same problem too. Isp modem/router software has been updated recently.

  Any solution? Suggestions please. How to troubleshoot?

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  oiltraderjack

  • 30 August 2021 10:14

  I changed the WPA security settings on the Wifi network and it still didn't work. So then I left it for a few weeks and tried it again and it worked... ¯\_(ツ)_/¯ So maybe it was the security settings or maybe not.

  I can't remember which order I did things, I reset and created a new login too. One of the issues I still have is when I open the app it asks me to login then brings me to a webpage (on iPhone) and prompts me back to the app in an infinite loop. I close the app and reopen it and then it works. Very strange and annoying. However it eventually works.

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