Logitech Craft Crown does not longer work in Photoshop/Mac

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Jens Kleinholz

• 09 October 2020 20:26

3

• Official comment

  

  Balaji P

  • 14 October 2020 04:31

  Hi Jens, thanks for reaching out and sorry to hear about your experience with the Craft Keyboard. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Brandon Hawkins

  • 09 October 2020 23:32

  I am experiencing the same issue for PC

  2

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  Nikoli Shaver

  • 12 October 2020 18:57

  I'm also experiencing this issue on a Mac running Catalina 10.15.17

  1

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  Jens Kleinholz

  • 12 October 2020 20:34

  Here is the solution (close Photoshop first!):

  1. open logi options

  2. in the right upper corner click on "All application" (not sure what it is in english, because I use the german version)

  3. click on the cross in the line that says "Photoshop"

  4. tick the checkbox next to photoshop

  5. mac should ask you for admin password and reinstall the file, which makes the craft work with photoshop

  Good luck!

  Here is the solution explain in german:

  https://www.sir-apfelot.de/geloest-logitech-craft-drehrad-funktioniert-nicht-mehr-in-photoshop-31179/

  0

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  Jens Kleinholz

  • 14 October 2020 07:29

  @Balaji P : You don't need to open a ticket. If you read my last comment here, you can see, that I fixed the issue myself.

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