Circle Doorbell frequently offline

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Cora Richardson

• 23 December 2020 20:19

Doorbell off line every five minutes

5

• Official comment

  

  Praveen R

  • 28 December 2020 12:14

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Praveen

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  Jack Stout

  • 23 December 2020 21:37

  I'm having the same issue. It's been off for over 20 hours now. I don't want to take it off the mount to reset every time, but how else do I reset?

   

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  Mark Burns

  • 24 December 2020 22:49

  Same here. Been taking it off the mount and resetting it.

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  Andrew Wilson

  • 24 December 2020 23:26

  It’s been happening for me too - was almost offline a full day.  Also not getting notifications or recordings coming through.

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  vu7q29q3dw

  • 25 December 2020 15:35

  Happened with mine too and still not responding after reset

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  vu7q29q3dw

  • 25 December 2020 15:35

  I am done with this, I will send it back

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  Charles Morelle

  • 29 December 2020 02:05

  I’m having the same issue, but keeping the Night Light Vision OFF seems to be fixing it. Could it be a hardware issue?

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  glenn arango

  • 31 December 2020 20:18

  same problem here... does not loose power but does lose wifi (even though it in a strong signal spot). It is in a shades area but it is ridiculously hot when I pop it off to reboot. Also turned night LED off days ago as that was killing it.

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  Michael Swamp

  • 01 January 2021 18:39

  I have found this to be very sensitive to power levels.  I recommend upgrading to a 24V 40VA doorbell transformer.

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