Listen to your customers and add an option to switch the mouse with MX Keys easy switch

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Phil Gwynne

• 27 January 2021 19:12
• Edited

See here: https://support.logi.com/hc/en-001/community/posts/360050755634--Feature-request-Make-MX-Keys-easy-switch-the-mouse-too

And here: https://support.logi.com/hc/en-001/community/posts/360037799694-Easy-Switch-MX-Keys-and-MX-Master-3

And here: https://support.logi.com/hc/en-001/community/posts/360038686553-MX-Master-3-Easy-switch-via-MX-Keys

And here: https://support.logi.com/hc/en-001/community/posts/360038496813-MX-Keys-MX-Master-3-Easy-Switch

And here: https://support.logi.com/hc/en-001/community/posts/360046992813--Logi-Easy-Switch-MX-Keys-and-MX-Master-3-Switch-M-OUSe-Keyboard-with-KVM-buttons-on-MX-Keys

And here: https://support.logi.com/hc/en-001/community/posts/360033465793-Feature-suggestion-Option-for-easy-switch-to-link-keyboard-mouse

And here: https://support.logi.com/hc/en-001/community/posts/360044261433-Please-sync-the-Easy-Switch-buttons-on-the-with-the-MX-Keys-k780-Craft-etc-with-the-Easy-Switch-Buttons-on-the-MX-Master-3-MX-Vertical-M720-etc-when-logitech-options-is-installed

There’s plenty of other posts too. It’s ridiculous really that this isn’t an option to enable. And no, we don’t want to use Flow.

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• Official comment

  

  Sneha D

  • 01 March 2022 18:14
  • Edited

  Hi Paul,

  Hi there, we do understand that this is a feature that a lot of customers would like. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

  Regards,
  Sneha D
  Logi Support

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  Andy

  • 30 January 2021 20:47

  Ditto

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  Guillaume Biton

  • 12 April 2021 19:23

  I agree, and I have to say that I'm very angry about the way Logitech support team treats its customers !

  Literally hundreds of customers (who bought a hundred dollars mouse and an even more expensive keyboard) complains about this missing feature (or should we say false advertising...) and we get absolutely NO RESPONSE WHATSOEVER.

  Worse : nearly every posts are marked as "answered" !

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  Sneha D

  • 17 August 2021 16:44
  • Edited

  Hi there,  thanks so much for the feedback and we apologize for the delay in responding! We'll pass along your suggestion to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future. 

  Regards,
  Sneha D
  Logi Support

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  Paul M. Polichronakis

  • 01 March 2022 18:06

  You can share with them that many customers are upset that you provide the same carefree response... this is not a feature that should be a surprise for Logi and you need to do more. When another manufacturer produces this, I will drop Logi in a heartbeat.

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  WOOJUNG SONG

  • 06 December 2022 02:26

  Hasn't it been improved yet despite a huge number of requests from 3 years ago? It's amazing.

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  VASANTH J

  • 06 December 2022 23:08

  Hi Woojung, 

  Thanks for reaching out. 

  Thanks so much for the feedback! We have already passed the feedback to our team. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future. 
  

  Regards,
  Vasanth
  Logi Support.

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