Logitech Options - MX Anywhere 2S - invisible mouse

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Xawery Stadnicki

• 10 January 2021 16:49

Does anyone had the same problem and somehow fixed it?

I of course have problems with running Logitech Options because it opens completely blank. I'm using a workaround with killing LogiOptionsMgr.exe and running LogiOptionsUi.exe. It helps running the LogiOptions but I still have problems with an invisible mouse.

If I don't have a mouse added to the LogiOptions keyboard is on the left. When I add the mouse the keyboard is on the right but there's blank space in the place of the mouse.

I can't configure it, can't change the default key mapping, can't do anything with the mouse.

I was doing everything. Uninstalling, cleaning Logishrd from ProgramData and AppData and Registry. I was installing it with Administrator Rights in Clean/Safe boot and many many more. Nothing helps. 

1

• Official comment

  

  Jyothi Sequeira

  • 14 January 2021 14:32

  Thank you for writing to Logitech! This is firmware update tool. Please update the firmware.
  
  https://support.logi.com/hc/articles/360023179974
  

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• 

  Xawery Stadnicki

  • 10 January 2021 16:57

  I can even select it with the Home button, but nothing else
  

   

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• 

  Saurav T

  • 28 June 2021 08:09

  Hi Xawery,
  
  Thanks for reaching out. We would suggest you try the steps provided in the link below:
  
  1. Uninstall Options software : https://support.logi.com/hc/articles/360023360553-Uninstall-Logitech-Options-software
  
  2. Clean boot : https://support.logi.com/hc/articles/360023183914
  
  3. Please re-download and install Options: https://support.logi.com/hc/articles/360025297893
  
  4. Also update the firmware: https://support.logi.com/hc/articles/360035037273

  In case if you need any additional support, please write back to us.
  
  Regards,
  Saurav T
  Logi Support

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  Xawery Stadnicki

  • 28 June 2021 08:39

  Hey!
  
  I tried everything, really, many times and found a solution, the only one that works for me:
  I created a new user in Windows 10 and moved there, manually, unfortunately.
  It's really not a hassle-free solution, but it works :)
  
  Regards,
  Michal

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  Saurav T

  • 28 June 2021 09:07

  Hi Michal,
  
  Thanks for reaching out. 

  We are glad to know that the issue was resolved. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly.

  In case if you need any additional support, please write back to us.
  
  Regards,
  Saurav T
  Logi Support

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