MX mouse 2S fwd and back buttons do multiple clicks

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Tomasz Poszytek

• 11 January 2021 09:26

Hi!

Since couple of days I have  weird issue with my MX Anywhere 2S mouse. Whenever I click forward or back button, whether in a browser or Windows Explorer, the action doesn't move me 1 level up/down, but 2 or even 3. So instead of moving eg. to a one folder up (or down), I am moved 3 folders up. It's annoying. I tried updating firmware, Logitech Options are up and running still can't figure out what can be wrong.

 

Regards,

Tomasz

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• Official comment

  

  Jyothi Sequeira

  • 14 January 2021 12:26

  Thank you for contacting Logitech. Please follow the steps below:

  Clean the button/key with compressed air. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. Unpair/repair or disconnect/reconnect hardware. Upgrade firmware if available. Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver. Try on a different computer. Windows only — if it works on a different computer, then the issue might be related to a USB chipset driver.

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