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Logitech Circle View NO RESPONSE

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Jamie Hurt

This camera works occassionally, but often goes into a "no Response" mode and doesn't show anything. Maybe it's recording something I don't know.

 

It's difficult to label this a security camera when it's basic funciton is not reliable.

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Comments

10 comments

Date Votes
  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Shawn Llewellyn

    Are you using a Mesh WiFi network?

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  • Jamie Hurt

    Hey Shawn,

    I'm not sure - I have a single Router provided by/from Verizon. No repeaters or hubs - it's a pretty simple harry-home-owner setup.

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  • Shawn Llewellyn

    Thanks for info! That would not be a mesh Wifi. Im thinking if you can check the cameras wifi signal then maybe you can pin point the problem! I would keep an eye on it every hour and see if anything is interfering with the reception. "harry-home-owner" LOL

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  • Tom O’Neill
    • Edited

    The camera woks very good. It took me upping my subscription with Apple to $10 per month. Once I did that and got my dual band router to 2.4g all is great. I’ve got the same “No Response” camera. It goes in and out constantly in the last 24 hours. I thought all was well lately but not.

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  • Alfred Campanella

    I have the same issue. The router is from Comcast. Not a mesh. Simple set up. The Home app says No Response. Other than replugging it, I can’t get it to reboot.

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  • Alam Figueroa

    Praveen R This needs an update. I am having the same problem and, though this thread is marked as answered, there is no answer for the rest of us that continue to face this issue!

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  • Jamie Hurt

    10 months later update:
    I have two Logitech Circle View cameras set up. Both of them flicker on and off available status on my (apple) HomeKit - daily.

    The wireless network here is a single wireless router - and seemingly uninterrupted and reliable 24/7.

    New Logitech Circle View Camera Unavailable event this week, one of the two cameras permanently dropped off HomeKit's visible devices. I depowered the camera a few times - and it eventually came back.

    I selected this security camera system for the Logitech brand name. I didn't buy this device to be a part of Logitech's internal QA process, or customer site beta-testing programs, or part of the troubleshooting community.

    Like most every technology consumer, I just want these devices to work as described for more than a few months and self-heal if there's an issue. I know it's complicated and nuanced, but that's not the consumer's problem to solve.

    Logitech Circle View unreliable service/availability.

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  • Mike Jones

    These devices don’t work with the current technology in most people’s homes. They should work with mesh wifi systems, but they don’t seem to. Bad design and terrible customer support. Get it together Logitech. 

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  • Tom O’Neill

    I’ve got the Circle View camera. It took me awhile to set it up. Once I got the wifi up and running then I needed an Apple TV and a subscription so it records. Camera is awesome and the recordings too. Since I have the network I bought a doorbell camera and it’s great.

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