Sustainability Navigation

Mx 3 master and airpods pro microphone issue

Answered

Comments

106 comments

  • Official comment
    Prem L

    Hey Caner,

    Thanks for reaching out.

    Please let us know if the Logitech MX Master 3 and MX Keys are working as expected.

    Also, make sure that the Bluetooth drivers of your device are the latest.

    Let us know if you have any questions or concerns at any time in the future.

     


    Regards,
    Prem L
    Logi Support

    Comment actions Permalink
  • Caner NAYKI

    Hi Prem,

    When i try to connect my gadgets via Bluetooth my Airpods pro's microphone is not working as expected. 

    3
    Comment actions Permalink
  • Adam Lindqvist

    I'm having the exact same issue. 

    I'm using the following:

    Macbook Pro 16'' Intel 2019
    AirPod Max
    MX Master 3
    MX Keys Mac

    4
    Comment actions Permalink
  • Caner NAYKI

    For a now i found to solution to connect via unifying. But why i can't use Bluetooth 😔😔😔

    1
    Comment actions Permalink
  • Adam Lindqvist

    Yeah, I'm using the Unifying as a workaround right now too. It is not optimal :( 

    1
    Comment actions Permalink
  • Prem L

    Hey everyone,

    Thanks for following up on the case.

    If the Logitech products are working as expected, we request you to contact the manufacturer of the other device to know more about the issue. We will also pass the feedback along to the team.

    Regards,
    Prem L
    Logi Support

    -3
    Comment actions Permalink
  • Raffael Chacon

    I have the same issue. I contact apple, they do a lot of test on my devices and ask to me to contact the Logi Support.

    So, what should I do? I buy one 100 euros device, but I con't use the bluetooth option?

    4
    Comment actions Permalink
  • Prem L

    Hey Raffael,

    Thanks for reaching out.

    Let's try the steps in the troubleshooting steps and check if the issue can be resolved: https://support.logi.com/hc/articles/360023358053

    Note: We do can not promised that the issue can be fixed. However, we will do our best to resolve the issue.

    Also, let us know the OS of your device.

    Regards,
    Prem L
    Logi Support

    -2
    Comment actions Permalink
  • Raffael Chacon
    I try all the steps, my bluetooth module was reseted. All configurations are cleared. 
    I reconnected the devices and tested them. Same result.
    If the keyboard is turned-on, I have a lot of issues with bluetooth headphones. 
     
    I have 3 different headphones, 2 airpods and one from Sony. All 3 devices have the same problem when the keyboard is connected.
     
    And if I connect using the Unifying adapter, works well. But I buy this devices because of the bluetooth options.
    2
    Comment actions Permalink
  • Prem L

    Hey Raffael,

    Thanks for writing back.

    Let us know the OS version of your device so that we can check it out the concerned team.

    Regards,
    Prem L
    Logi Support

    -1
    Comment actions Permalink
  • Raffael Chacon

    I have one MacBook Pro 2020 running the Monterey 12.2.

    I use the MX Master 3 and MX Keys. I try the upgrade firmware software from Logi, but the message is that the firmware of both are the last one.

    The problem afect the sound and microphone of bluetooth headphones and the keyboard response.
    I try with 3 different: AirPods 2021, AirPods Max and one Sony bluetooth.

    Yesterday I contact Apple, they perform a lot of validations on the MacBook and ask my to try the Logi support, because they have the information that the same problem already occur with other users and Logi support helps.

     

    3
    Comment actions Permalink
  • Prem L

    Hey Raffael,

    Thanks for the detailed information.

    We will check this out with the team and get back to you once we get any updates. We apologize for the inconvenience.

    Regards,
    Prem L
    Logi Support

    0
    Comment actions Permalink
  • Jason Braatz

    Hey there! Also having this issue, as are some other folks in this thread:

    https://discussions.apple.com/thread/25353492

    • Airpods Pro have no issue connected to my iPhone. I've even replaced the Airpods, with the exact same result.
    • When I turn the mouse off the garbled voice immediately resolves itself. 
    • Issue does not occur when using Magic Mouse or Magic Trackpad.

    MX Master 3 Mac connected over bluetooth, Airpods Pro with 4C165 firmware (most recent,) 5k iMac 2020 model running macOS 12.2.1. 

    I started using my MX Master 3 again a few weeks ago, which is right around the time I started experiencing this issue. Only today did I put the two together and try turning the mouse off. 

    2
    Comment actions Permalink
  • Prem L

    Hi Jason,

    Thank you for your feedback. We have passed this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Prem L
    Logi Support

    -1
    Comment actions Permalink
  • Frank Harvey

    If the Logitech products are working as expected, we request you to contact the manufacturer of the other device to know more about the issue. We will also pass the feedback along to the team.

    This is the equivalent of hitting someone with your car and then blaming them for getting hurt. I have tested several bluetooth devices and the only one causing issues with my Airpods is my MX Anywhere 2S mouse. The unifying receiver essentially doesn't work for me at all (I get massive lag, stutters, and jumps) due to needing a USB-C hub on all modern Macs. I'm shocked Logitech isn't taking this more seriously, I would give up my 3rd party mouse before my 1st party headphones every time, and this is a company based solely on providing 3rd party peripherals.

    3
    Comment actions Permalink
  • Raffael Chacon

    I'm still waiting for the solution. 

    2
    Comment actions Permalink
  • Harrison Pollock

    Just wanted to say that I am having this exact same problem, is there any way for fix this? The unify dongle is hot garbage and lags like crazy.

    I have been using the mouse for months on my MacBook Pro without any issue, recently updated Mac OS, so that might have something to do with it?

    1
    Comment actions Permalink
  • Matheus Pacheco

    Since I've upgraded to macOs Monterey this started, so is Logitech working with Apple to fix it? Any backlog updates from Logitech Prem L?

    1
    Comment actions Permalink
  • SUJITH KUMAR C

    Hi Matheus Pacheco,

    Thanks for reaching us, I would be pleased to inform you that as Mac OS Monterey was recently released so all the features may not work currently, kindly wait for the next update so that it is fully compatible.As our team is working on it.

    Thanks for the understanding.

    Regards,
    Sujith
    Logi support.

    0
    Comment actions Permalink
  • Eli Kony

    this is so frustrating, looks like everyone has this problem and there's no real solution, only walkarounds that sometimes work and sometimes doesn't..  🙁

    0
    Comment actions Permalink
  • SUJITH KUMAR C

    Hi Eli Kony

    Thanks for reaching us, We apologise for the inconvenience caused, I would be pleased to inform you that as Mac OS Monterey was recently released so all the features may not work currently, kindly wait for the next update so that it is fully compatible.As our team is working on it.

    Let us know if there is anything we can do to assist in the future!

    Thanks for the understanding.

    Regards,
    Sujith
    Logi support.

    0
    Comment actions Permalink
  • JamesCantwell8981

    Hi all, for those using the MX3 mouse for Mac (via bluetooth) where the airpods sounds robotic/garbled/underwater try unpairing your mouse from your mac, change to a different channel on your mouse (flip it over and press the button under 1,2,3) and then repair it using a different channel. This solved my issue after reading dozens of reddit, support posts, articles, etc. For those experiencing dropouts (a totally different issue) try turning off "airplay receiver" on your mac.

    Edit: The above "fix" was short lived and my issue is back. Another poster indicated you can just turn off/on your mouse at the start of any VoIP call and I've been doing so for a week now and it allows me to get around this issue.  This is still extremely annoying and will likely result in me getting a different mouse, it's just too annoying to have to do this ever time I answer a call, start a zoom, etc.

    2
    Comment actions Permalink
  • Jason Braatz

    Bummer, that didn't work for me. Tried all the different channels. I wonder why...

    Thanks so much for posting a fix, though. I hope it fixes it for everyone else!

    1
    Comment actions Permalink
  • SUJITH KUMAR C

    Hi Jason.

    Thanks for reaching back to us, However, we will pass along the feedback to our team regarding the compatibility issue. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Sujith
    Logi support.

    0
    Comment actions Permalink
  • Carl-Alexandre Malartre

    Hi,

    I'm having a similar issue: using Logitech MX Master 3 and Apple Airpods Pro at the same time = robotic and unusable microphone, for example in Zoom video conferences.

    I have a MacBook Pro (16-inch, 2019) with MacOS Monterey 12.3.1 (21E258), 2.4 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, AMD Radeon Pro 5500M 8 GB.

    AirPods Pro are Model A2084 (hardware 1.0) with firmware 4C165.

    If I use my Logitech MX Master 3 for Mac (firmware seems latest) with Logi Options, and Apple AirPods Pro, the microphone input is robotic, distortionned and unusable. Other bluetooth product do not seem to interfere with AirPods Pro. If I turn off the MX Master 3, AirPods microphones work again!

    Computer specs:

    Model Name: MacBook Pro

      Model Identifier: MacBookPro16,1

      Processor Name: 8-Core Intel Core i9

      Processor Speed: 2.4 GHz

      Number of Processors: 1

      Total Number of Cores: 8

      L2 Cache (per Core): 256 KB

      L3 Cache: 16 MB

      Hyper-Threading Technology: Enabled

      Memory: 32 GB

      System Firmware Version: 1731.100.130.0.0 (iBridge: 19.16.14243.0.0,0)

      OS Loader Version: 540.100.7~23

    1
    Comment actions Permalink
  • Pooja B

    Hi Carl,

    thanks for reaching out and sorry to hear about the experience with Mx master 3. We request you to please unpair the last device and try to repair it again. 

    Please feel free to get back to us if you need any further clarification and we will be happy to assist you.

    Regards,
    Pooja
    Logi support  

    -1
    Comment actions Permalink
  • Raghav Aggarwal

    I have the exact same issue when I connect my MX master keyboard and Mouse. It distorts my microphone. For $200 hardware this is pretty pathetic. I spoke to apple multiple times and they asked to contact Logitech. The issue does not exist when connecting the apple magic keyboard and mouse via Bluetooth. Now the MX master kybd and mouse are sitting there gathering dust as i have no choice but to use by magic kybd and mouse when on VoIP Conf calls. Would Logitech issue me a refund? I can send the receipts. 

    MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)

    MacOS: Moterey 12.3.1. 

     

    Issue has persisted thru all versions of Mac OS 12.

    2
    Comment actions Permalink
  • Carl-Alexandre Malartre

    Pooja, the unpair repair process does not fixe the issue. Is the engineering team able to reproduce? Did they try to reproduce?

    Thanks,

    Carl

    0
    Comment actions Permalink
  • Pooja B

    Hi there, 

    We would like to inform you that we are reviewing this internally regarding this issue. We appreciate your patience on this. Once we have an update, we  will ensure that we will get back to you with a further course of action.

    Regards,
    Pooja
    Logi support  

    1
    Comment actions Permalink
  • Matt Mc Daid

    I have experienced the same issue just this week. Isolated to the LogiTech Mouse, once I connected the mouse via the USB dongle it resolved the issue. Logitech need to look into this big time! 

     

    MacBook Pro 16"  2019 Intel 

    0
    Comment actions Permalink

Please sign in to leave a comment.