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Mx 3 master and airpods pro microphone issue

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105 comments

  • SUJITH KUMAR C

    Hi Matt Mc Daid,

    Thanks for reaching us. We appreciate your time and efforts in sharing this here and glad to hear that your issue is resolved.In case you need any additional support, please write back to us.

    Regards,
    Sujith
    Logi support

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  • VJ

    Hello Team, I too have the same with using Airpods, when using Logitech MX3 mouse. Do we have a fix available?

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  • Murti

    To use the USB Dongle is an workaround but not the solution to solve the problem between Airpods, Logitech MX3 mouse and macbook in combination with bluetooth.
    A big request to you logitech support, please solve the problem and thank you in advance.
    Reagards

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  • Matheus Pacheco

    Any news from Logitech teams? It's been 3 months already since the first time Logi Support said the team is working on it, reviewing the issue that seems to work only if we get rid of the Logitech peripherals or buy a USB Dongle, which does not come with new devices. Sad cause I really like the products, but in remote work, Airpods are more relevant than keeping Logitech devices, since Apple's peripherals do not present this issue and are pretty much the same cost.

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  • Murti

    Hi Pooja,

    thank you for your Feedback. This are very bad news for all Users they have an Macbook, Airpods and MX Keyboards and Mouse.
    This was my last Logitech product and in the past i loved your products.
    Then give the your customers plase the information, the MX Mouse and MX Keyboard don't work in combination Macbook, Airpods.
    Goodby forever.

     

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  • Pooja B

    Hi All, 

    We recommend to update the following to the latest:

    • macOS
      Zoom App
      Microsoft Teams App
      Firmware if it is available

    The lag should be auto recovered in 20 seconds or when you disconnects the AirPods

    We noticed that the behavior has been improved when updating to the macOS 12.3.1, but the issue persists and intermediate.

    Regards,
    Pooja
    Logi support 

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  • Ali

    Pooja,

    Really disappointing answer, so basically nothing is being done to resolve this issue so many people are facing. It's been several months, we've all been waiting for a solution...

    To everyone having this issue, leave reviews about the issue, on where ever you made you MX Keys/Mouse purchase, so that others are aware and avoid making the mistake we made. It may also mean Logi take this issue more seriously.

     

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  • Carl-Alexandre Malartre

    Hi thanks for the update! So will the engineers continue to debug the issue? Was the root cause found? Are you going to invest time in finding the root cause? Should we return our product?

    Carl

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  • sam ranjith

    Hi Logitech, any updates on this issue? As I do most meetings on my AirPods and I believe lot of apple users do, we are Unable to use AirPods along with Logitech mouse. Do you guys identify this issue and in process of getting a firmware update ? If not, can we get a refund for our mouse and keyboard?

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  • Pooja B

    Hi All, 

    We will share this with our team and they are looking into it. We appreciate your patience.


    Regards,
    Pooja
    Logi support 

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  • Ryan

    Same issue here - Using AirPod Pros and Mx 2s via bluetooth creates a robotic sound from the microphone.  Glad to know I'm not alone, but sad to see that Logitech isn't really doing anything to fix the issue.  And, while I would appreciate a response - if it's a recommendation to update or reset my system, please know that I've already done all of the standard steps.  This solution lives with a firmware update from Logitech - and that's what I'm expecting.

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  • Zach B

    Same issue here! I've scoured forums all over the web and this seems to be a wide spread issue. I'm very disappointed that the only support advice being given is to reset and upgrade to latest firmware. Clearly this a problem requiring a firmware patch. When is that coming! Come on Logitech. Love the product, but this is killing my workflow! 

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  • sam ranjith

    Any update on this issue, Logitech?

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  • Aravind

    Hi Sam,

    Thank you for reaching out. We would like to inform you that we have already passed this query to our team, they will look into it. Please check out our website for further updates.

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

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  • Ryan

    If it’s helpful - I’ve been playing around with the issue and I’ve found that it triggers with screen sharing and the camera. When I turn the mouse off and back on - the robotic voice disappears - however it returns every time I turn on my camera or share my screen.

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  • Aravind

    Hi Ryan,

    Thank you for sharing the information. However,  We have passed this feedback along to our team. I would request you to subscribe to our newsletter and stay tuned for updates. 

    - In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support



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  • Zach B

    So after switching my MX Master 3 over to the unify dongle, the problem went away for a few days. Now that I'm back at my desk with MX Master Keys, it's back! This is incredibly frustrating. I might have to look into replacing my setup with something else if Logitech can't figure this out, or at the very least acknowledge that it's a problem for mac users. 

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  • Aravind

    Hi there,

    Thank you for reaching out. We apologize for the inconvenience caused. Please let us know if the device is still with you to assist you accordingly.

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

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  • Zach B

    Yes, the device is still with me. 

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  • Aravind

    Hi there,

    Thank you for reaching out. We'd love to help open a case to provide a solution directly over email. Our support team will contact you as soon as possible through email. Looking forward to getting you in touch with the team.

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

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  • sam ranjith

    Logitech,  any update on this issue? 

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  • Carl-Alexandre Malartre

    Any update? Did you find the root cause?

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  • Aravind

    Hi Sam,

    Thank you for reaching out. We have already taken this as feedback and passed this along to the team. Stay tuned to the Logitech website for any updates. Let us know if there is anything else in the future we can do to assist. 

    Regards,
    Aravind
    Logi Support

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  • sam ranjith

    Hi Logitech, 
    when you say "Stay tuned to the Logitech website for any updates",  where I can exactly view the updates?

     

     

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  • Aravind

    Hi Sam,

    Thank you for reaching out. Please check our official Logitech page and subscribe to our newsletter at our website https://www.logitech.com/ to receive notifications on any updates.

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

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  • C. Tam

    Bump, I'm experiencing a similar issue issue with the MX Master 3s with my Macbook Pro 2019. 

    The interference occurs when I use my MX Master 3s with both the Bolt dongle and with Bluetooth direct connection. 

    Once I turned off the mouse, the problem went away. 

    Is this something that can be fixed? If not I would like to return my mouse. 

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  • sam ranjith

    I doubt Logitech really care about their products once people brought it. Only reply their support team giving is “ Please check our official Logitech page and subscribe to our newsletter to receive notifications on any updates.“

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  • gkhn

    MX Master 2S and Airpods Pro here. Same issue. Hope Logitech provides a firmware to fix this or else I'm about to give up using Logi products

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  • Sam

    Having this problem with my MX Master 3 with my 2021 Macbook Pro M1 Pro, running the latest macOS (12.4), AirPods Pro with the latest firmware, the mouse is on the latest firmware and I've tried resetting it.

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  • Justin

    To add to this:

    • Return your product if you still can, it’s been an issue for over a year
    • Additionally, no change with os updates, Logitech software updates (or the beta update), nor with firmware updates.
    • It seems to be a Bluetooth spec conflict that would need either Apple and/or Logitech to fix
    • It’s worse if you use more than one Logitech device (without the unifying receiver)
    • Some people will see relief with a unifying receiver, but it tends to come back
    • Removing all devices and adding them back doesn’t change the situation
    • It impacts other non-Apple audio devices over Bluetooth
    • It impacts other non-Apple audio devices over 2.4 GHz (with dongles)
    • Problem exists on 2019, 2020, and 2021 MacBook Pro and MacBook Air laptops (mix of Intel and M1)
    • All versions of Mojave
    • Does not impact any computer we have where the user has other branded keyboards and/or mice. Only the computers using Logitech wireless devices.

    To make the problem instantly go away? Turning off Logitech devices and removing them from your Bluetooth devices. Headphones work as expected right after. All special “Switching” features, and AirPlay features work as well.

    I want to love my MX devices, but they are no longer usable. We returned all products our office bought (that we could) and won’t replace them with other Logitech devices.

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