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Mx 3 master and airpods pro microphone issue

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116 comments

  • Shawn Thompson

    This is also in the Apple discussion boards and it's still an on going issue. I would like to see this resolved. I want to use Bluetooth and not the Unifying USB dongle. I'd like my USB ports on my Mac for other devices. 

    https://discussions.apple.com/thread/253598395

    Until this problem is resolved, I will no longer be recommending the MX to colleagues. 

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  • Jason Braatz

    I have no idea how or when this was fixed for me, but it's been fixed for a while. (Mac MX3, AirPods Pro)

    The issue followed me from my Intel iMac 5k to my Mac Studio when I got it in April, but then at some point within the last month or so it just went away.

    Mac Studio Max running 12.4
    Airpods firmware 4E71
    MX Master 3 Mac firmware 19.1.15

    The only other bluetooth device hooked up is my Apple Magic Keyboard, and the other audio device is an Arturia AudioFuse Studio.

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  • Lazar Lekic

    I have also an issue with the Intel-based Mac Book Pro and Airpods Pro, on M1 MBP works well together.
     
    Using a Bolt connector isn't a solution it's just hiding a problem.
     

     

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  • Kostiantyn M.

    Thanks god I am not alone with this. 

    I have exactly same problem with Logitech Anywhere 2/3, AirPods Pro and MacBook Pro 16, 2019. 

    I talked to Apple many times and they said to contact Logitech at the end. 

    Logitech are you going to fix this? 

     

    Seriously, tons of people having problem. And you and Apple just don't care.

    There is also big thread on MucRumors with people having exactly same problem.

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  • Kevin

    Brandon - I’ve had the same robotic issue on my 2019 MBP and my 2021 M1 MBP, both running Monterey.

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  • Lisa

    I'm having the same robotic voice problem, and it started recently (within the last month):

    2019 16" MBP running Monterey
    AirPods Pro 2019
    MX Master 3
    MX Master Keys

    My workaround is the unifying receiver, but since I have to use an adapter with it, it's not the low-profile solution that it was designed to be. And it looks like there are no plans to create a USB-C version of the receiver.

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  • Aleksei Leontev

    I dont understand how this was marked answered

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  • sam ranjith

    We might need to take this to cnet or MacRumors. How can such a publicly traded company be so deaf to its customers' complaints? Too arrogant that they don't want to reply or give a status regarding this issue.

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  • userSundevil

    While I'm glad I finally isolated the issue & figured out why everyone was complaining about me sounding like a robot during meetings, I do like my new Master MX 3, and would prefer not to return it. However I also don't want to have to plug in my $10 wired mouse every time I have a meeting...I would have predicted Apple would direct me to Logitech support & vice-versa... pretty typical for stuff like this. Now that I'm done complaining - 

    Anyone know if connecting via the Logi Bolt USB Receiver instead of Bluetooth will resolve this issue?

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  • Kevin

    userSundevil I was still having issues even when connected to the Logi Bolt receiver, but it seems like the issue isn't as consistent for everyone as it is when connected via Bluetooth.

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  • Kevin Nelson

    I am having the same issue now that I moved to a 2019 MBP. My previous 2017 model MBP worked fine with my Air Pods Pro and Logitech MX3 mouse. Now I am getting the robotic voice. When I remove the mouse, the audio is normal. If I re-connect the mouse, the roboto voice is back. This is really stupid!!!

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  • userSundevil

    I have resorted to keeping a wired mouse plugged in & turning off my MX mouse whenever I have a meeting. Pretty silly thing to have to do with a $100 mouse, but I don't see a better option. I've already been nicknamed "mr roboto" by coworkers because of the ridiculous robot-voice that it causes.

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  • sam ranjith

    sam here. But tired of posting and asking Logitech to fix the issue. I don't think, they have a clue about what is happening with their own product or they hit some technical limitation of Bluetooth bandwidth and they don't have a fix. 

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  • Cavit Pınar

    Shame on you Logitech. It's been a year and your team hasn't come up with a solution yet. Your products are absolute regret for Mac users.

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  • Kostiantyn M.

    Not reproducing anymore on MacOS Ventura 13.0 (22A380)! 

    Can anybody else confirm the same? 

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  • Prem L

    Hey Raffael,

    Thanks for the detailed information.

    We will check this out with the team and get back to you once we get any updates. We apologize for the inconvenience.

    Regards,
    Prem L
    Logi Support

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  • Sujith Kumar

    Hi Matheus Pacheco,

    Thanks for reaching us, I would be pleased to inform you that as Mac OS Monterey was recently released so all the features may not work currently, kindly wait for the next update so that it is fully compatible.As our team is working on it.

    Thanks for the understanding.

    Regards,
    Sujith
    Logi support.

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  • Eli Kony

    this is so frustrating, looks like everyone has this problem and there's no real solution, only walkarounds that sometimes work and sometimes doesn't..  🙁

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  • Sujith Kumar

    Hi Eli Kony

    Thanks for reaching us, We apologise for the inconvenience caused, I would be pleased to inform you that as Mac OS Monterey was recently released so all the features may not work currently, kindly wait for the next update so that it is fully compatible.As our team is working on it.

    Let us know if there is anything we can do to assist in the future!

    Thanks for the understanding.

    Regards,
    Sujith
    Logi support.

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  • Sujith Kumar

    Hi Jason.

    Thanks for reaching back to us, However, we will pass along the feedback to our team regarding the compatibility issue. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Sujith
    Logi support.

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  • Carl-Alexandre Malartre

    Pooja, the unpair repair process does not fixe the issue. Is the engineering team able to reproduce? Did they try to reproduce?

    Thanks,

    Carl

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  • Matt Mc Daid

    I have experienced the same issue just this week. Isolated to the LogiTech Mouse, once I connected the mouse via the USB dongle it resolved the issue. Logitech need to look into this big time! 

     

    MacBook Pro 16"  2019 Intel 

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  • Sujith Kumar

    Hi Matt Mc Daid,

    Thanks for reaching us. We appreciate your time and efforts in sharing this here and glad to hear that your issue is resolved.In case you need any additional support, please write back to us.

    Regards,
    Sujith
    Logi support

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  • VJ

    Hello Team, I too have the same with using Airpods, when using Logitech MX3 mouse. Do we have a fix available?

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  • Matheus Pacheco

    Any news from Logitech teams? It's been 3 months already since the first time Logi Support said the team is working on it, reviewing the issue that seems to work only if we get rid of the Logitech peripherals or buy a USB Dongle, which does not come with new devices. Sad cause I really like the products, but in remote work, Airpods are more relevant than keeping Logitech devices, since Apple's peripherals do not present this issue and are pretty much the same cost.

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  • Murti

    Hi Pooja,

    thank you for your Feedback. This are very bad news for all Users they have an Macbook, Airpods and MX Keyboards and Mouse.
    This was my last Logitech product and in the past i loved your products.
    Then give the your customers plase the information, the MX Mouse and MX Keyboard don't work in combination Macbook, Airpods.
    Goodby forever.

     

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  • Ali

    Pooja,

    Really disappointing answer, so basically nothing is being done to resolve this issue so many people are facing. It's been several months, we've all been waiting for a solution...

    To everyone having this issue, leave reviews about the issue, on where ever you made you MX Keys/Mouse purchase, so that others are aware and avoid making the mistake we made. It may also mean Logi take this issue more seriously.

     

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  • Carl-Alexandre Malartre

    Hi thanks for the update! So will the engineers continue to debug the issue? Was the root cause found? Are you going to invest time in finding the root cause? Should we return our product?

    Carl

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  • sam ranjith

    Any update on this issue, Logitech?

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