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Mx 3 master and airpods pro microphone issue

Answered

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116 comments

  • Pankaj Rupani

    Bump. For the life of me I couldn’t figure out what was causing this. FWIW, my Sony XM4 run my Zoom calls just fine when I use my MX3 mouse. Issues happen when I use AirPods.
    From what I hear they don’t take these support tickets seriously. Just gotta go write reviews on Amazon, etc.

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  • Rebeca Furtado

    UPDATE: THIS IS HOW I FIXED IT                   Logitech vs Apple AirPods Pro & Max - Sound issues resolv...                 

    MacBook Pro 16"  2019 Intel + AirPods Pro = Darth Vader voice.

    Temporary solution: Buy Bolt connector + USB A->USB C connector. Connect Logi MX Keys mini keyboard and Logi pop mouse to Bolt connector.

    The problem I have with this? It reassigned the keyboard keys. Cmd is now on Option. 

    Logi, we can't fight with Apple, when using their computer, their AirPods. The outsider here is Logi. Logi has to find a solution, please!

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  • Joeri4816

    I have a MacBook Pro 16' 2019 and I have the exact same problem with my K860 keyboard (and MX Vertical). When connected (Bluetooth) my colleagues report to me that I sound like a robot. It doesn't matter if it is Google Meet or Teams. Everything is up-to-date and the only solution seems to re-connect (multiple times) the keyboard every time I go into a call. It is annoying to the point that I stopped using the mic on my Airpods. For me this is the last Logitech bluetooth keyboard and mouse in combination with any MacBook. Solve this issue Logitech.

    To add: The Bluetooth connection (K860) is also unstable from time to time. The Keyboard becomes unresponsive and needs a re-connect. Almost feels like a 'dirty' Bluetooth connection that is messing with all the other connected devices.   


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  • Shawn Thompson

    This is also in the Apple discussion boards and it's still an on going issue. I would like to see this resolved. I want to use Bluetooth and not the Unifying USB dongle. I'd like my USB ports on my Mac for other devices. 

    https://discussions.apple.com/thread/253598395

    Until this problem is resolved, I will no longer be recommending the MX to colleagues. 

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  • Rebeca Furtado

    Hi Shawn, did you try this and it still didn’t work? I can see many people not willing to spend more money to acquire a usb receiver to fix a compatibility issue. For me, I love my logi devices and I love my AirPods, so I did spent another $19 CAD + taxes. And it resolved the issue.
    https://support.logi.com/hc/en-us/community/posts/4419966780055/comments/7156652193047

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  • Jason Braatz

    I have no idea how or when this was fixed for me, but it's been fixed for a while. (Mac MX3, AirPods Pro)

    The issue followed me from my Intel iMac 5k to my Mac Studio when I got it in April, but then at some point within the last month or so it just went away.

    Mac Studio Max running 12.4
    Airpods firmware 4E71
    MX Master 3 Mac firmware 19.1.15

    The only other bluetooth device hooked up is my Apple Magic Keyboard, and the other audio device is an Arturia AudioFuse Studio.

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  • Lazar Lekic

    I have also an issue with the Intel-based Mac Book Pro and Airpods Pro, on M1 MBP works well together.
     
    Using a Bolt connector isn't a solution it's just hiding a problem.
     

     

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  • Kevin

    I'm unfortunately past the return window for my MX Mechanical Mini and MX Anywhere 3.

    Interestingly enough, the problem only started for me when I updated my computer from Big Sur to Monterey, I was not having the issue prior to the update. I refuse to have to downgrade my system simply to get a mouse and keyboard to work, so I'll be trying to get rid of these and replace them with compatible accessories. 

    I'm currently running 12.4, but this issue as I said was present during the initial upgrade to 12.x

    Computer specs below:

    MacBook Pro 16-inch, 2019

    2.4 GHz 8-core Intel Core i9

    32 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8GB

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  • Shawn Thompson

    Rebeca Furtado thanks but I would like the problem fixed not a work around with a USB. I bought this combo because it was Bluetooth, it's working with the USB dongle Logitech sent with the keyboard or mouse. 

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  • David Ochel

    I'm having the same issue with AirPods Pro, my MX Ergo mouse connected via Bluetooth, and a 2019 16" MacBook Pro. :-(

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  • Alvaro Agea Herradón

    I'm having a similar issue: using Logitech MX Master 3, MX Keys, and Apple Airpods Pro at the same time = robotic and unusable microphone, for example in Google Meet video conferences.

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  • Kevin

    I finally got a response back from support that acknowledged this was a known issue, unfortunately, there's also no ETA for this fix. Posting the response I got here for reference:

    Thanks for your reply we appreciate your effort conducting our suggested troubleshooting steps. As of the moment we are still working on the issue and we cannot confirm an ETA yet. 

    Your understanding and patience are greatly appreciated.

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  • sam ranjith

    Working on this bug for last 6 months? Kudos @Logitech. 

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  • Kostiantyn M.

    Thanks god I am not alone with this. 

    I have exactly same problem with Logitech Anywhere 2/3, AirPods Pro and MacBook Pro 16, 2019. 

    I talked to Apple many times and they said to contact Logitech at the end. 

    Logitech are you going to fix this? 

     

    Seriously, tons of people having problem. And you and Apple just don't care.

    There is also big thread on MucRumors with people having exactly same problem.

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  • Eddy Liang

    IMO, this issue is really hurting their brand image and makes me reluctant to buy their products. I spent all this money on my Airpods Max and MX mouse to find out I have to pick and choose which one to use. How pathetic. My MX mouse has been sitting idle for the past three months due to this issue because I use my Maxes for Zoom/Team meetings.

    Logitech, please work w/ Apple to solve this.

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  • Brandon Wexler

    This continues to be a problem for me with a myriad of troubleshooting steps not working. Like everyone else, I have a 2019 MacBook Pro (Intel).

     

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  • Amogha A

    Hi all,

    Thanks for reaching out. We request you to refer to the below link as this FAQ relates to the audio lag issues:

    https://support.logi.com/hc/articles/4415469837847

    Regards,
    Amogha
    Logi Support

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  • Ryan

    That is not that issue Amogha.  I've used other bluetooth mice and other devices.  The issue is that when using teleconferencing software, use of a Logitech mouse creates a "robotic" voice distortion.  Since this only occurs with the Logitech device using bluetooth, and no other bluetooth devices (including other mice and keyboards) this is a Logitech issue, not a computer bandwidth issue.  I'm hoping you can resolve before we all find new equipment to use instead of trying to flag issues for a company that apparently refuses to listen to its customers. 

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  • Matt Gardenghi

    Has anyone had an issue with non-Apple headphones/earbuds? I'm not seeing alternative mice that I like and before spending money on a dongle, I was wondering if this problem only exists with Apple AirPods and Logitech BT devices or if it affects every BT headset.

    This started relatively reliably after I got my mouse the other day. 

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  • Kevin

    Matt Gardenghi seems like most other headphones / earbuds work without issue based on what others have commented. I bought a knock-off brand of Airpods on Amazon and they work fine. I hate having to use them though lol.

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  • Matt Gardenghi

    Thanks Kevin

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  • sam ranjith

    Which one shall I dump?

    Apple or Logitech ... 

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  • Volodymyr Sobotovych

    For me it's not that clear that the problem is caused by Logitech peripherals and not by Apple products. I have 2 reasons for doubts.

    Reason 1: I have two MacBooks with similar specs. My personal laptop is a 2018 model and I don't experience any issues using both Logitech MX Ergo (via Bluetooth) and Apple AirPods Pro connected at the same time. But my corporate laptop is a 2019 model and I do sound like Darth Vader on Zoom calls when using the AirPods together with the MX Ergo. Both laptops run the latest macOS Monterey 12.5.

    Reason 2: If I connect my speaker Sony SRS-XB30 (that also has a built-in mic), I see no issues on either of my laptops.

    Below you can find specs of both laptops.

    The one having problems:

    The one with no problems:

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  • Brandon Wexler

    Volodymyr Sobotovych: the problem seems specific to 2019 MacBooks and Logitech peripherals, which would explain why your 2018 MBP isn’t affected using AirPods. It would also make sense then that your non-Apple headset isn’t affected.

    It’d help if you test out your 2018 MBP with your AirPods and report back. I’m guessing you won’t notice any problems.

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  • Kevin

    Brandon - I’ve had the same robotic issue on my 2019 MBP and my 2021 M1 MBP, both running Monterey.

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  • Brandon Wexler

    Kevin that is a real bummer to hear. You're the first I've heard of this affecting a non-2019 MBP but I could've missed other examples. Thanks for your comment/clarification. 

    FWIW - this isn't affecting my 2021 M1 MBP, just but 2019 Intel MBP (which I use for work).

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  • Kevin

    Weird! What Logitech products are you using and do you have the pros or regular AirPods?

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  • Brandon Wexler

    Kevin I am using the AirPods Pro (1st gen) with the MX Keys and MX Master 3 mouse.

    No problems at all with the 2021 MBP (M1) but problems out the wazoo with my work-provided 2019 16” MBP. Bot are running Monterey.

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  • Lisa

    I'm having the same robotic voice problem, and it started recently (within the last month):

    2019 16" MBP running Monterey
    AirPods Pro 2019
    MX Master 3
    MX Master Keys

    My workaround is the unifying receiver, but since I have to use an adapter with it, it's not the low-profile solution that it was designed to be. And it looks like there are no plans to create a USB-C version of the receiver.

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  • Brandon Wexler

    Prem L Can you please take away the “Answered” tag on this thread? It’s clear this issue is not answered and I do not want your dev/project manager bypassing these problems because of the “Answered” tag.

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