MX Master 3 error after update logi option+

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Kaka1975

• 03 October 2022 16:22

Hello, before last update on Logi Option+, my mx master 3 work fine, no problem at all. But suddendly i received the auto update, its becoming unresponsive. This problem come when im using this mouse for long time, etc 3hr of using,

Example of error :

1. the gesture function button, suddenly become switch between open apps, like CMD+TAB function on mac, im not changing(still default value), and i checked in my logi option+ its still Gesture-Window Navigation

2. Im activate auto hide in dock bar and use magnification when i hover in apps icon, but it not doing right when using the mouse. Cannot have magnification effect again when hovering with the pointer.

3. Back/Forward button sometimes not working, somtimes just back button had issue, somtimes both of button had error.

I trying using different bluetooth number, 1,2,3 ; remove and reconnect the device from my bluetooth ; using the logi bolt, didn't solve the problem. But, when im turning off my mouse around 1 hr, all the problem is gone. but will come again when im using the mouse for long time.

Thank you

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• Official comment

  

  Amogha A

  • 03 October 2022 17:05

  Hi there,
  
  Thanks for reaching out. We request you to follow below troubleshooting steps:
  
  1. Uninstall Logitech Options +
  2. Perform a clean reboot for Windows from the link below:
  https://support.logi.com/hc/articles/360023183914
  3. Download Logitech Options +
  https://support.logi.com/hc/articles/4418699283607
  4. Firmware update tool:
  https://support.logi.com/hc/articles/360035037273
  
  Also, please make sure you open the software manually to run in the backgroud.
  
  In case you need any additional support, please write back to us.
  
  Regards,
  Amogha
  Logi Support

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