Order Status - Stuck on Accepted

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Jared Jozsa

• 03 November 2022 12:00

My order status has been staying on 'Accepted' since I placed my order 3 days ago. I paid extra for 3-4 day shipping so should I be expecting this to arrive today / tomorrow even though I never got a shipping notice or tracking number? Come on guys, what gives?

Order #: [Removed by Moderator]

2

• Official comment

  

  Sha S

  • 03 November 2022 12:24

  Hi Jared,

  Thank you for reaching out. The order for your Logitech product has been placed and the status is "in progress". You will receive a confirmation email or message soon. Try checking your spam folder and inbox for the mail and message. Let us know if you have any questions or concerns further and we will help you get connected with our team.

  Regards,
  Sha
  Logi G Support

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  Charlie Stafford

  • 03 November 2022 13:12

  When will my order ship? On the website it said if I ordered it that day, I would receive it Friday. My order status says excepted. What's going on?

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  Jared Jozsa

  • 03 November 2022 13:20

  Sha S nothing in my inbox or Spam folder, and on the site it still says 'Accepted'. How do I go about canceling this order?

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  Sha S

  • 03 November 2022 14:23

  Hi Charlie,
  Thank you for following up. We'd love to help open a case to provide a solution directly over email. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Sha
  Logi G Support

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  Sha S

  • 03 November 2022 14:26

  Hi Jared,
  Thank you for following up. We'd love to help open a case to provide a solution directly over email. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Sha
  Logi G Support

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  Jared Jozsa

  • 03 November 2022 16:46

  When can I expect that email? Been monitoring my email for the last 2 hours and nothing. What's the deal with Logitech being so extremely slow / unresponsive? You didn't answer my question in regards to canceling my order, or at the VERY least give me a partial refund for the expedited shipping I paid for. Please let me know ASAP what is going on.

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  VASANTH J

  • 03 November 2022 17:43

  Hi Jared, 

  Thanks for writing us back and being patience. 

  Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.
  

  Regards,
  Vasanth
  Logi Support.

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• 

  Michael85794678

  • 07 November 2022 18:14

  I'd like to find out when my order will ship also. It's order # [Removed by Moderator]
  , I placed it 4 days ago and from what I understood, I should receive it in 4 business days and it's still in Accepted status.

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  VASANTH J

  • 07 November 2022 18:29

  Hi Michael,

  Thanks for reaching out.
  
  We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Vasanth
  Logi support.

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  Celines Mercado

  • 09 November 2022 20:46

  im having the same problem. paid for the 8 dollar shipping option and my order is still stuck on accepted after a week of ordering

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  VASANTH J

  • 09 November 2022 20:56

  Hi Celines,

  Thanks for reaching out.
  
  We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Vasanth
  Logi support.

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• 

  Mark H

  • 09 November 2022 21:39

  Hello, my order too is stuck on accepted when the order was placed I was led to believe it would be shipped within a couple of days; which hasn’t happened. It’s stuck on accepted. Order #[Removed by Moderator]

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  VASANTH J

  • 09 November 2022 21:50

  Hi Mark,

  Thanks for reaching out.
  
  We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Vasanth
  Logi support.

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• 

  NicoleGilroy9342

  • 10 November 2022 10:35
  • Edited

  Hi there, my order (#[Removed by Moderator]
  ) is also stuck in Accepted since I ordered it on Monday. Can I get an update on my order please? Thanks.

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• 

  Sha S

  • 10 November 2022 13:00

  Hi Nicole,
  Thank you for reaching out. We apologize that we are anticipating delays of up to 10 days on order processing time.

  You can find more information here:
  < https://support.logi.com/hc/articles/360023351333/ >

  If you'd like to check the status of your order, feel free to check it here <www.findmyorder.com>

  If you didn't get the answer you were looking for, write back to us and we will help you get connected with our team for further assistance. 

  Regards,
  Sha
  Logi G Support

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• 

  Austin Gann

  • 10 November 2022 18:13

  Order was placed on the 6th and says it’s still “accepted” my order number is #[Removed by Moderator]

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  D KARTHIK

  • 10 November 2022 19:04

  Hey Austin,

  Thanks for reaching out to us.

  Thank you for your response. We would love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a ticket for you and our support team will reach out to you as soon as possible.
  
  Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Karthik
  Logi Support

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  Josh Meredith

  • 13 November 2022 10:10

  Hey I'm also having this same issue. Can someone help me out. Thank you

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  D KARTHIK

  • 14 November 2022 20:28

  Hey Josh,

  Thanks for reaching out to us. Apologies for the delayed response.

  We see that there is an open ticket. We'd love to keep the conversation going directly with the Support Team. Furthermore, we have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. 

  Regards
  Karthik
  Logi G Support

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  Renee

  • 15 November 2022 13:22

  Hello, I am having the same issue here (order status remains "Accepted"), could someone help with my order please? Thank you! 

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  VASANTH J

  • 15 November 2022 15:18

  Hi Renee, 

  Thanks for reaching out. 

  We have noticed that you have a ticket open with our support team in regards to the above issue. We would love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.
  

  Regards,
  Vasanth
  Logi Support.

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  Guilherme Ribeiro Marth

  • 15 November 2022 21:49

  Hello, i'm having the same problem. I place my order last saturday and I paid extra for 1-2 day shipping. The deadline was today, but the order status stays "accepted". I'm from Brazil, and I Will return next Friday. The order was made to delivery the product in France.

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  VASANTH J

  • 15 November 2022 22:04

  Hi Guilherme,

  Thanks for reaching out. 

  We have noticed that you have a ticket open with our support team in regards to the above issue. We would love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.
  

  Regards,
  Vasanth
  Logi Support.

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  Martin Paredes-Segarra

  • 02 December 2022 09:42

  Hello, I am having the same issue here (order status remains "Accepted"), it's been already 7 days with no response since i bought it last friday 25th, could someone help with my order please? Thank you!

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  Marcos Rodriguez

  • 02 December 2022 14:26

  I have the same problem, more than a week in accepted, no mail no nothing with tracking number , did check spam and same…

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  VASANTH J

  • 02 December 2022 15:12

  Hi Martin,

  Thanks for reaching out.
  
  We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Vasanth
  Logi support.

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• 

  VASANTH J

  • 02 December 2022 15:14

  Hi Marcos,

  Thanks for reaching out.
  
  We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Vasanth
  Logi support.

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  Marcos Rodriguez

  • 03 December 2022 12:11

  Great service, after my comment i recived a ticket and the same day got my tracking number 🤘🏽

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  MARIA KARYDI

  • 05 December 2022 12:01

  Hi there!
  My order is also stuck on 'Accepted' since I placed it about 5 days ago.
  Also, the bot gives the same answers and it is not helping. Could you please let me know about the Actual progress of my order?

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  VASANTH J

  • 05 December 2022 23:06

  Hi Marcos, 

  Thanks for writing us and being patience. 

  We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future.

  Regards,
  Vasanth
  Logi Support.

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