G633 - Troubleshooting - Connection Issue: Randomly or frequently disconnects
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Plug the USB cable directly into the motherboard. Avoid plugging it into a hub of any type. Computer case USB ports will be considered hubs for troubleshooting purposes.
Check for firmware updates.
If possible, try a different USB cable and repeat Step 1.
If the headset does not disconnect with using a different cable, the USB cord needs to be replaced.
Important Notice: The Presentation software is no longer supported or maintained by Logitech. Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
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Onboard Memory Manager is out of date. Please update to the most recent release.
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