If you have plugged Rally into a USB port and after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup:   Are all cables and connections plugged in tightly and correctly?

• Try a different USB port:  Sometimes a USB port on your system may have an issue.

• Try a different computer:  Does the Rally work fine on another system?

• If Rally is connected through a USB hub or extender on the computer side, try plugging directly into a USB port:  Some external hubs or extenders may not have adequate power or specifications to support Rally.

• For Windows, open Device Manager to check that driver is properly installed

  • Device Manager in the Windows Operating Systems allows users to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue.

  • You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon

• Confirm that Logi Rally is shown under one or all of the following depending on your configuration and setup:

  • Audio inputs and outputs

  • Cameras or Imaging Devices

  • Sound, video and game controllers

  • Universal Serial Bus devices

• If not listed:

  • Try a different USB port

  • Check if Windows Update is enabled.  

    • Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.

    • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field.  Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.  (note:  add images here)

• If Logitech Rally is listed but has a yellow exclamation point, then try the following:

  • In Device Manager, right-click on Rally device with the yellow exclamation icon, and select Update Driver.

  • In the Update dialog, select Update Driver.

  • Select Search automatically for updated driver software

  • Select the Logitech Rally driver that is listed

• For macOS:

• Select the apple icon at the top left of the screen.

• Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.  

• In the System Report, if the Rally is properly recognized, it will be listed as “Logitech Rally.”  

• You may see Logitech Camera instead of Rally as the video device. In order to select Rally as your video device, select Logitech Camera. Unlike on a Windows computer, the webcam is labeled by the manufacturer name instead of the specific device name available within the USB descriptor.

If you have taken all these steps and still have an issue, you may have a faulty device or cable.  If you have another Rally and can try the cable (s) from that device, we recommend trying that first, and if the problem persists, please contact technical support.