Verify your Logitech webcam is functional:
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Launch the following:
- QuickCam software (Start > Programs > Logitech > Logitech QuickCam)
- Logitech Webcam Software or LWS (Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software)
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Verify that you can see yourself in the webcam software window as shown below:
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Close the webcam software window.
Verify that your Logitech webcam is selected in the Yahoo! Messenger Settings:
NOTE: The following screenshots use the QuickCam Pro 9000 as an example. Aside from specifying your Logitech webcam, the screens are otherwise as shown below.
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Launch Yahoo! Messenger (Start > Programs > Yahoo! Messenger > Yahoo! Messenger)
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Click on Preferences from the Messenger menu as shown below:
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Click on Video & Voice to select your Logitech camera on the drop down menu and to select in the drop down menu the Logitech Microphone if your camera comes with a built-in Microphone:
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Now to test your Video and Voice Settings, click under Test Devices click on “open video and voice Setup” to test your settings:
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Test your Microphone settings:
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Test your Speakers settings:
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Last test your camera settings and if you are able to see an image, click on Finish and you are done testing all your camera settings.
NOTE: The following screenshots use the QuickCam Communicate STX as an example. Aside from specifying your Logitech webcam, the screens are otherwise as shown below.
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Launch Yahoo! Messenger (Start > Programs > Yahoo! Messenger > Yahoo! Messenger)
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Select My Webcam from the Messenger menu as shown below:
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Click OK on the warning message shown below:
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Select Preferences from the Messenger menu as shown below:
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Click on the Camera Source button and verify that your Logitech webcam is selected from the drop-down menu as shown below:
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If your Logitech webcam has a built in microphone, verify that it is selected in the Microphone drop-down menu as shown below:
If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:
- Router settings or third-party firewalls
- Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
- Missing Windows system components.
For assistance with these problems, visit the Video Services and Software page for a video tutorial. You can also visit the Help Page for Yahoo! Messenger.
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