- Go to the Bluetooth settings on your device and check if Bluetooth is active.
- Make sure your keyboard is charged. Turn your keyboard on by sliding the switch on the side of the keyboard to the On position. The status indicator will be red if your keyboard has less than 20% battery life left. Connect it to a power source.
- Try moving away from other wireless or Bluetooth sources — you could be experiencing interference.
- On your device, turn Bluetooth off and then back on again.
- Try un-pairing and re-pairing your keyboard with your device. Here’s how:
iPad/iPhone
- On your iPad or iPhone, tap Settings and then Bluetooth.
- Find “Keys-To-Go” in the Devices list, tap the arrow to the right and then tap Forget this device.
- Turn your keyboard on and press the Bluetooth connection button on the right side of the keyboard for two seconds to put it into discovery mode.
- On your iPad or iPhone, tap Settings and then Bluetooth settings, find "Keys-To-Go" in the Devices list, and select it. Once the connection is made, the indicator will turn solid blue. Your keyboard is ready to use.
Apple TV
- On your Apple TV, go to Settings > General > Bluetooth.
- Select “Keys-To-Go” and then select Forget this device.
- Turn your keyboard on and press the Bluetooth connection button on the right side of the keyboard for two seconds to put it into discovery mode.
- On your Apple TV, go to Settings > General > Bluetooth and select “Keys-To-Go”.
- When prompted, enter the pairing code on the Keys-To-Go keyboard and press the Return or Enter key. The Apple TV will confirm that the pairing process is complete.
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