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If experiencing issues with the front of room display or displays, please try the steps below to troubleshoot where the issue may exist.
Check that all HDMI cables are properly connected.
Remove any HDMI extenders or long HDMI cables and try using the cables that came with SmartDock.
Please check for the latest firmware update on support.logitech.com and download and install the latest available
Please verify that the monitor does not power off when SmartDock display goes to sleep.
Logitech recommends the use of commercial displays, which can be set to a low power sleep state when SmartDock display goes into sleep mode, and will not completely power off.
Important Notice: Logitech Options has reached end of support and is no longer maintained. For the best experience with your supported Logitech devices, we recommend switching to Logi Options+, our next-generation customization software. Our team is here to help you during this transition.
Important Notice: The Presentation software is no longer supported or maintained by Logitech. Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
As hardware and operating systems continue to evolve, legacy software eventually reaches a point where it can no longer be updated or maintained to current standards. Logitech Gaming Software (LGS) has been succeeded by G HUB for all new devices since 2019, and all hardware compatible with LGS is now out of warranty.
Effective October 31, 2026, all LGS installation files, download links, and support documentation will be permanently removed from the official Logitech website.
We understand some users may still want access to the installer in the future. We are currently exploring alternative resources to make this possible.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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