Many wireless networks use encryption, and require a key to be entered in order to connect. If your Duet cannot connect to the wireless network, it may be an encryption issue. Please select your type of encryption form the following list:

• WEP
• WPA and WPA2

WEP:

To set up WEP with your Squeezebox Duet, do the following:

1. Find the encryption key from your router. See your router documentation for instructions on finding the WEP key.

2. There are two types of WEP - 64 bit and 128 bit. Check your router to see which one you are using.

   1. For 64-bit, the key should be ten (10) characters.

   2. For 128-bit, the key should be 26 characters.

3. Verify that you entered the encryption key correctly into the Controller.

4. If your key has five or thirteen characters, you will need to convert it into a format your Duet can read. Please go to http://slimdevices.com/asciitohex.php and use the converter tool, then enter the resulting key into your Squeezebox Controller.

5. If you still cannot connect, then it is likely that there are other problems. For additional suggestions, please see Knowledge Base article 360023385653.

WPA and WPA2:

To set up WPA and WPA2, you need to know the following:

1. Verify you input your encryption key into your Squeezebox Controller.

2. Passwords are case-sensitive; make sure you input any capital letters correctly.

3. The Squeezebox has a length of 63 characters - if your password is 64 charracters, you may need to select a new password.

Additional Information

If you still cannot connect, it is likely that there are other issues. For more assistance connecting, please see Knowledge Base article 360023385653.