This article applies to the following products:
Harmony 1100
Harmony 1000
If the touch screen is not responding on your Harmony remote, follow the instructions below to troubleshoot the issue:
- Remove the battery from the remote
- While pressing down on the Off button (small button to the top left of the LCD) reinsert the battery and continue holding the Off button until the LCD screen displays Safe Mode
- Remove the battery and wait for 5 seconds
- Reinsert the battery
- The remote will boot up and you will be prompted to calibrate the screen by touching specific areas on the screen
- When the calibration is complete, the remote will then display your Activities
- Test to see if the touch screen responds
If this did not resolve your issue, please see Knowledge Base article 360023390273 to submit a warranty claim.
If you were directed to this answer by an email from a Harmony technical support representative, please reply directly to that message with the results.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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