If your iPad stops responding to keyboard key presses in apps like Notes and Safari, you can use the steps below to try to resolve the issue. Test the keyboard between each step to see if functionality is restored.

1. Power your keyboard off, and then back on, using the power switch at the top right of the keyboard.

   

2. Charge the Logitech Keyboard Case for iPad completely. See Knowledge Base article 360023402653  for instructions.

3. Restart your iPad 2 by pressing and holding the Home and Sleep/Wake buttons together until the screen goes blank. Then, wait for the iPad 2 to reboot.

   

4. Make sure your keyboard is properly paired with your iPad 2. To reconnect it, see Knowledge Base article 360023402653 for instructions.

Contact information

Need help? See Knowledge Base article 23649 for how to contact Logitech Customer Care about this product.