• Mouse isn't working

• Mouse frequently stops working

Mouse isn't working

If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:

• Low battery power
• Using your mouse on metal surfaces
• Radio frequency (RF) interference from other wireless devices, such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before reconnecting your mouse

Before you connect your mouse to a Windows computer:

1. Fix or rule out the potential problem sources listed above.

2. Turn your computer on.

3. Insert fresh batteries in your mouse (see answer 360023418693 for instructions).

4. Turn on your mouse using the power switch on the bottom.

   

5. Plug the receiver directly and securely into a working USB port on your computer.

Reconnecting your mouse

To reconnect your mouse to a Windows computer:

1. Download and run the Logitech Connection Utility from www.logitech.com/connect_utility.

2. On the Logitech Connection Utility Welcome screen, click Next to continue.

3. Follow the on-screen instructions.

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

Mouse frequently stops working

• Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.

• Move the mouse closer to the computer.

• Move the receiver to a different USB port on your computer.