Likely Cause(s)

• Potential hardware issue
• Software issue
• USB port issue
• Outdated graphics card
• Outdated drivers
• Poor internet connectivity

Symptom(s)

• No image/audio
• A black image appears when trying to take a picture or video
• Poor image/audio quality

Possible solutions

• Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
• Disconnect/reconnect webcam to the same or different USB port.
• Try different software. For example, Windows Camera app.
• Try on a different computer.
• Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
• Windows only:
  • Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
  • Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
• Check hardware compatibility and troubleshoot the connection.
• Upgrade firmware if available.