- Preparation: Before you begin, unplug the receiver or the wired connection of the product and then plug it back in. For Bluetooth products, please turn the power off and on again.
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Identifying the Mouse/Keyboard in Device Manager: Open the Device Manager. (You can find it by right-clicking the Start button and selecting it from the menu.)
- For the mouse, expand the "Mice and other pointing devices" section. where you will see a window that says HID-compliant mouse.
- For the keyboard, expand the "Keyboards" section, where you will see a window that says HID Keyboard device
- If there are multiple items, identify the correct mouse as follows: Right-click one of the HID-compliant mice and select Properties.
Open the Details tab, select Last arrival date from the dropdown menu. The most recent date and time entry is the mouse you just reconnected.
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Uninstalling the Driver: Once you've identified the correct mouse/keyboard, open the Driver tab, and click Uninstall Device.
Note: If this option is grayed out, go to the General tab and click Change Settings. Enter the username and password for an administrator account.
- Restart and Reconnect: Disconnect the device or remove the USB receiver. Restart your computer. After the restart, reconnect the device.
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Verification of Successful Completion: Open the properties of the HID-compliant mouse and check the timestamp of the device configuration under the Events tab.
If it displays entries like the example below, the process is completed:
Timestamp Description 01/25/2025 15:10:01 Device configured 01/25/2025 15:10:01 Device started 06/01/2025 12:01:51 Device removed 06/01/2025 12:05:08 Device configured 06/01/2025 12:05:08 Device started
Ensure that the three most recent entries say "Removed," "Configured," and "Started," and match the approximate time you performed the procedure.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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