If you updated your LIGHTSPEED receiver and G HUB shows “Updating LIGHTSPEED Receiver. Please keep it plugged in” for more than three minutes, you will need to perform the following steps to resolve it.
- Unplug and then replug in your receiver. This step may resolve your issue. If it doesn’t, go to the next steps.
NOTE: If you're using the receiver with the adapter, please disconnect the receiver from the adapter, then plug the receiver into a USB port and connect the USB cable to the mouse or keyboard. - Click on the gear icon to go to G HUB Settings.
- Click on Device Pairing Tool.
- Choose the product you want to pair with (mouse or keyboard). Confirm that the receiver is detected by the Device Pairing Tool as shown in the screenshot, then continue and follow the on-screen instructions.
If your device has lost its connection to the LIGHTSPEED receiver after you’ve updated G HUB, click here for help.
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