A weak or unstable internet connection can cause a lag (ex. delayed audio or video) when you use third-party cloud gaming services such as Xbox Game Pass Ultimate, or NVIDIA GeForce NOW.

For the best possible cloud gaming experience:

1. Check your connection speed:
   • Verify the minimum internet connection speed requirement from the cloud gaming service you are using.
   • Use any internal tools the cloud gaming service has to test your network connection.
2. Use a 5GHz WiFi network:
   • 5GHz is recommended by all major cloud streaming services.
   • You can use a 2.4GHz network, but this is not recommended since other devices can affect your wireless connection.
   • If you have a dual-band router, you may need to enable or separate the 5 GHz network. Please refer to your ISP or device manufacturer’s support site for more information.
3. Move closer to your router:
   • You may be able to improve your network connection by getting closer to your router or wifi-extenders.
4. Restart your network:
   • Please refer to your ISP or device manufacturer’s support site for more information on how to restart your router.

If you are still experiencing issues, please contact your cloud gaming service.