Webcam C925e supports Full HD (1080p) video at 30 frames per second. If you're having trouble getting HD quality video with your webcam, the problem is most likely with your video-calling client software or the environment in which you're using your webcam. Please refer to your video client's documentation for recommendations about optimal HD quality.
In addition, check the following:
- USB bandwidth — (ex. using many active USB devices at the same time)
- CPU utilization — (ex. file transfers, streaming, checking email, antivirus scanning)
- Network bandwidth — your internet connection download speed should be at least 3 Mbps