Choose the version of AIM you have installed on your computer:

• AIM 8

• AIM 7

AIM 8

• Verify that your Logitech webcam is functional

  1. Launch the Logitech Webcam Software (LWS):

     • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

     • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

  2. Click the Quick Capture option.

     LWS 1.x	LWS 2.x

  3. Make sure you can see yourself in the LWS window.

     LWS 1.x	LWS 2.x

  4. Close the LWS window.

     
     

• Verify that the Logitech webcam is selected in the AIM Settings

  NOTE: The following screenshots show the Logitech Webcam C930e as an example. AIM will show your Logitech webcam.

  1. Launch AIM (Start > Programs > AIM).

  2. Click on any contact in your CONTACTS list.

     

  3. Click the Chat Options menu.

     

  4. Select the Take a Webcam Picture.

     

  5. Select the webcam icon from the Adobe Flash Player Settings screen.

     

  6. Select your Logitech Webcam from the drop-down list.

     

  7. Click Close to save and exit.

AIM 7

• Verify that your Logitech webcam is functional

  1. Launch the Logitech Webcam Software (LWS):

     • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

     • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

  2. Click the Quick Capture option.

     LWS 1.x	LWS 2.x

  3. Make sure you can see yourself in the LWS window.

     LWS 1.x	LWS 2.x

  4. Close the LWS window.

     
     

• Verify that the Logitech webcam is selected in the AIM Settings

  NOTE: The following screenshots show the QuickCam Pro 9000 as an example. AIM will show your Logitech webcam.

  1. Launch AIM (Start > Programs > AIM).

  2. Select Settings from the Menu option at the top of the window.

     

  3. Verify that your Logitech webcam is selected in the Camera drop-down menu.

     

  4. If your Logitech webcam has a built-in microphone, verify that it is selected in the Microphone drop-down menu.

     

     NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

Additional information

If you still can't see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewall settings

• Router settings

• Your internet service provider (AT&T, Comcast, etc.) could be blocking certain services.

• Missing Windows system components.

Visit the help pages for AOL Instant Messenger for additional information on AIM.