If your Harmony remote sends commands too slowly (ex. volume takes too long to go up or down, or channels don't change correctly) you can adjust the inter-key delay. This is the amount of time your Harmony remote pauses between sending commands. It can be set from 0 to 1000ms.

For example, when changing channels, if the inter-key delay is set to half a second (500 ms) for your cable box and you press the number "8" key twice quickly, the remote will send the first "8" command, pause for 500ms, and then send the second "8" command. If the cable box doesn't receive the second command fast enough, the channel will change to "8" instead of "88".

• Adjusting the inter-key delay in your account

• Adjusting the inter-key delay on your remote

Adjusting the inter-key delay in your account

1. Log in to your account on myharmony.com.

2. Select your Harmony Touch from the Welcome screen.

3. Click Your devices.

4. Click the device you want to update.

5. Click Change device settings.

6. Select Device delay settings and then click Next.

7. Lengthen or shorten the Inter-key delay by adjusting the duration of time (in milliseconds), and then click Finish.

8. Click Sync to update your remote.

Adjusting the inter-key delay on your remote

1. On the LCD screen, tap the Menu.

2. Tap Settings.

3. Tap Devices.

4. Tap Change delays.

5. Tap the device you want to modify.

6. Tap INTER-KEY.

7. Use the slider to select the appropriate inter-key delay for your device (0-1 sec).

8. Tap the back arrow (left-facing arrow at the bottom of the screen) to return to the previous page.

9. Tap Done to save your changes.

Repeat for any other devices that have an inter-key delay issue.

NOTE: If these troubleshooting options don't match the display on your Harmony Touch screen, sync your remote so you have the most current version of the firmware and try again.