- Go to Settings on your iPad and check if Bluetooth is active.
- Make sure your keyboard case is charged. Turn your keyboard on by placing it upright into Type Mode. The status indicator will be red if your keyboard has less than 20% battery life left. In this case, connect Slim Folio Pro to a power source before proceeding.
- Try moving away from other wireless or Bluetooth sources — you could be experiencing interference.
- On your iPad, turn Bluetooth off and then back on again.
- Try un-pairing and re-pairing your keyboard case with your iPad. Here’s how:
- On your iPad, tap Settings and then Bluetooth.
- Find "SLIM FOLIO PRO" in the Devices list, tap the arrow to the right and then tap Forget this device.
- Place iPad in the upright typing position to turn the keyboard on. The status indicator on the top right corner of the keyboard will glow green.
- Press the Bluetooth connection button on the right side of the keyboard for three seconds to put it into discovery mode.
- On your iPad, tap Settings, then Bluetooth settings, locate "SLIM FOLIO PRO" in the Devices list, and select it.
- Once the connection is made, the LED indicator light will turn solid white. Your keyboard is now ready to use.
- Make sure your iPad is using the latest iOS update. If not, please follow these directions to update your iPad using Wi-Fi.
- Plug your iPad into power and connect to the Internet with Wi-Fi.
- Tap Settings > General > Software Update.
- Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed.
- If asked, enter your passcode and the update will process.
- After the update is completed, your iPad Pro will restart, then please attempt to re-pair your Slim Folio Pro with your iPad.
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