• What is an RMA?
• RMA approval
• How do I submit a warranty claim?
• What is a POD?
• Will the replacement product be the same as the defective product?
• What is the warranty for the replacement product?
• What is a POP?
• What is a valid proof of purchase?
• Is the warranty transferable?
• If the product was a gift, is it still covered under warranty?
• Is my warranty valid if I move out of the country in which I purchased my product?
• What is my warranty duration for a purchased spare part?
• How long does it take for my RMA to be delivered?
• What is the Tracking Number?
• How do I track my RMA?
• Why is my Tracking number not recognized?

 

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  Return Merchandize Authorization (Replacement) If your replacement is approved, you will receive an email confirmation of the approval. 
A second email will follow within three business days to confirm your replacement has been processed by our warehouse. This email normally includes a UPS tracking number. In some countries, an alternative courier might be used. Before submitting a warranty claim, please see the Support FAQs for your specific product. You may be able to fix the issue and not need a replacement product.

If you’ve already visited our FAQs and need to submit a warranty claim, please follow the steps below:

1. Go to www.logitech.com
2. Hover over the Support tab and click on Support + Downloads.
3. On the Support page, do one of the following:
   • Enter your product’s model number or name in the search box under “Where’s the model number located?” and press Enter.
     Or
   • Find your product using the product category images.
4. On your product’s support page, scroll down to the "Still Having Problems?" section and click Get Help.
5. Select a problem area.
6. If the recommended knowledge articles do not answer your question, click I Still Need Help.
7. If you have a username and password for Logitech.com, enter it. If you don't have an account, click Create a New Account.
8. Once logged in to your account, fill out the "Tell us about your issue" section and click Submit.

After your warranty claim is submitted, our agents will work with you to troubleshoot your problem. If your product needs to be replaced, our agents will guide you through the next steps. Proof of Destruction. For an RMA approval, you might be required to send us a POD. Please do not destroy any products unless you were requested to do so by one of our Service Representatives. Valid Proofs of Purchase are:

• A valid order number from the Logitech.com web site.
• A dated sales receipt from an authorized Logitech Dealer or Reseller that shows a description of the product along with its price.

If you don’t have a Proof of Purchase:

• If you purchased the product from Logitech.com, we will be able to locate the order information by using your email address and name.
• If you purchased the product from a Logitech authorized dealer or reseller, you can contact the dealer or reseller and see if they can provide a copy of your receipt.
• If the product was a gift, you may want to ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf.

Logitech warranties are only valid for the original purchaser of the product and are non-transferable. An original sales receipt or a valid copy of the receipt is required to establish the purchase date and the original purchaser. If the product was a gift, we recommend that you ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf. No, your product’s warranty is only valid in the country in which you purchased your product. The warranty duration for spare parts purchased on any Logitech website is:

• Australia and New Zealand – 1 year

How long does it take for my RMA to be delivered? Most RMAs are shipped with UPS Ground. Depending on the country and exact location, it can take 1-10 business days to arrive once UPS has picked up the package from the warehouse.

What is the Tracking Number? This number lets you verify whether the courier has already logged your replacement and the current location and status of your package.

How do I track my RMA? If your order was shipped with UPS, please visit www.ups.com/tracking/tracking.html to track your RMA. Enter the tracking number that was provided in your email under Track by Number. 

Why is my Tracking Number not recognized? Please verify you have entered the Track by Number correctly. 
Additionally, it can take up to one business day before the tracking number is active. This happens when a package is prepared for shipping but not yet picked up by UPS.