QuickCam 10 provides a completely new interface with software enhancements and proprietary camera dependant features which compliment our newer QuickCam devices. Please read further for details regarding QuickCam 10’s new feature set, such as Operating System support, software enhancements, and camera dependant features.

System Requirements (QuickCam 10.5.1)

Windows XP (32 and 64 bit)

• Pentium 4 1.4 GHz or AMD Athlon processor 1 GHz
  (Pentium 4 2.4 GHz recommended)
• 128 MB RAM (256 MB RAM recommended)
• 200 MB free hard drive space
• 16-bit color display adapter
• OS-compatible soundcard and speakers
• 1.1 or 2.0 USB port

Windows Vista (32 and 64 bit)

• Pentium 4 2.4 GHz
  (2.8 GHz recommended)
• 512 MB RAM (1 GB RAM recommended)
• 200 MB free hard drive space
• 16-bit color display adapter
• OS-compatible soundcard and speakers
• 1.1 or 2.0 USB port
  

Supported QuickCam Devices

If your camera is supported under QuickCam 10, there will be a software download available under the specific cameras Downloads page.

You can also refer to the chart below to determine if your camera is supported under QuickCam 10. If your camera is supported, you will have drivers available within the QuickCam 10 installation package. Supported cameras will also allow full Logitech technical support regarding QuickCam 10 issues should they arise.

NOTE: It’s best to determine your cameras 8 level part number information prior to continuing. Please see answer 360023373553for instructions. Once you have verified your 8 level part number, the chart below can be utilized to determine if your camera is fully supported under QuickCam 10.

What's new with the QuickCam 10 feature set?

• Answer 5335:New User Interface
• Answer 5326:QuickCapture Photo and Video Gallery
• Answer 5332:Video Effects / Calibration
• Answer 5312:Software Privacy Shade / Video Mute
• Answer 360023373553:Settings Options

QuickCam 10.4 Release Notes

• Fixed: CPU usage reaches 100% when streaming video in QuickCapture or any video capable 3rd party application.
• Fixed: Yahoo Instant Messenger auto launches during startup when QuickCam 10 is installed.
• Fixed: Avatar calibration "Ctrl+Space" hot key combination changed to "Ctrl+C" to avoid hotkey compatibility issues.
• Fixed: Brightness and Contrast control operations in "IM Clients Setting" while QuickCam10.exe process is running.
• Fixed: Camera button not working correctly after device has been off for over 30s.
• Added: Motion Detection controls to "Video Recording Options".
• Added: Enhanced image quality for supported cameras.
• Added: Driver support for Windows Vista.
• Added: Driver support for Windows Vista x64.
• Added: Driver support for Windows XP x64
• Added: Windows Live Messenger to Video Calling Application selection.
• Added: Plugin added to include Logitech controls in Windows Live Messenger.

QuickCam 10.5 Release Notes

• Added: When connecting a Logitech camera (UVC-enabled) under Vista OS, there is an automatic check for updated Logitech drivers from Windows Update. If there is an available driver, it can be downloaded and installed.

Logitech will post updated drivers on Windows Update, as they become available. If using this software under Win 2K or XP SP2 it is recommended to check the Windows Update site or Logitech Website for occasional updated releases.

Once a driver is downloaded and installed from Windows Update, there will be a check to ensure the matching software release for quickcam software is also installed. If it is not, then Logitech will provide an application that allows one to update from CD or check the Logitech website if one so chooses. If available the software will be downloaded and installed.

It is recommended that if one is upgrading from XP (32 bit) to Vista (32 bit) with an older release of quickcam software, that one checks the Logitech Website for the latest software release.

Quickcam 10.5.1 Release Notes

• Added: New video effects Fun Filters for supported cameras.
• Added: Support for Logitech Quickcam Pro 4000 and Orbit/Sphere.
• Fixed: Dark Image Issue introduced with 10.5.0 in some cameras.
• Fixed: Crash in netmeeting when trying to stream video under Windows 2000.
• Fixed: Computer gets BSOD and reboots while using various third party messengerin the middle of a conversation.
• Fixed: Video Effects and Face Tracking may not funtion after reinstalling.

New Technical Support Tools

• Remove AEC tool will disable and unregister AEC from the system. Although this tool will not physically remove the files (as the files are covered by Windows Installer repair), the registry information that loads the AEC driver lvkscap.sys into the audio stack will be removed. This can be used to address issues where AEC may not be desired as a result of compatibility issues with high definition sound cards and digital outputs. More information about the AEC tool can be found from the text displayed before agreeing the run the tool.

• Cleanup QC10 tool will perform a cleanup of all versions of the application and middleware components for Logitech QuickCam 10.x (10.0.0, 10.0.2, 10.4.0, 10.5.0, 10.5.1) This tool will not uninstall the core camera driver, which can still be uninstalled with the Add/Remove entry. This tool is an alternative to the normal Add/Remove uninstall tool when the uninstall maybe failing, or if you suspect there might be a problem with a lingering older QuickCam 10.x component from an upgrade. Use of this tool should supersede the "clean install" procedure in the FAQ, as the tool is actually a more through cleanup then previous uninstalls and most manual registry cleanups (cleans GUIDs and files that may not be known to be Logitech components). More information can be found from the text displayed before agreeing the run the tool.

Known issues and expected behavior

The following are commonly asked questions regarding known and expected behavior.

• Administrator or Power User access privileges are required to install the QuickCam software under Windows 2000 and XP.
• QuickCam 10 software requires Internet Explorer 6.0 or later for proper operation.
• If you are running any anti-virus or anti-spyware utilities, please allow Logitech software to register itself or some features may be missing or malfunction.
• High speed 2.0 cameras will only function in full speed mode under Windows 2000.
• QuickCam Orbit/Sphere MP mechanical pan / tilt and face tracking is not supported when streaming above 640 x 480 due to USB power limitations.
• WIA is only supported in XP, no support for WIA in Vista.
• TWAIN no longer supported.
• After successful installation, C++ Runtime error received when launching QuickCam 10 on isolated system configurations.
• Windows Vista : If "User Account Control" is enableddeleting avatars and face accessories will not be allowed.
• Video Effects and Privacy Shades will function in Vista x64 and Windows x64 only when using 32 bit applications.
• Server Busy may be encountered during installation (slow enumeration of device).
• Installation time can be in excessive of seven minutes (particularly with Vista).
• Occasionally, the camera plug and/or unplug event is missed and hence software application may not reflect appropiate state for feature and functions or even the camera itself. Another attempt at plug/unplug should correct or additional plug into another port, or reboot.
• Additional reboot message encountered at end of installation if there was no reboot request encountered in the middle of the installation process.
• For proper camera functionality, please be sure to have the latest Windows updates and service packs installed.
• To avoid any video or audio compatibility issues, please be sure to have the latest drivers for your video and sound card installed.
• If you receive Error code = 0x000001 fe when trying to record a video, please re-run the Audio Tuning Wizard and select an available audio recording device.
• Compatibilty issues with Kaspersky Antivurus and the Quickcam software are still being address and currently Logitech is working with Kaspersky to address this issue
• CPU Usage - It has been reported that under single core processors, CPU usage is still higher then expected (30% - 40%). This may be normal in the current generation of hardware and drivers, which relies on the driver (and the CPU) to perform rightlight processing and other tasks that use CPU cycles. There is long term initiative to address this, but it may require a new generation of hardware and drivers.

NOTE: Please also see the "readme.htm" file for additional details. After installation this file can be opened from the following location:

• C:\Program Files\Logitech\QuickCam10\readme.htm