Mouse isn't working
If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:
- Low battery power
- Using your mouse on metal surfaces
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Radio frequency (RF) interference from other wireless devices, such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cell phones
- Garage door openers
Before reconnecting your mouse
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Fix or rule out the potential problem sources listed above.
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Turn your computer on.
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Insert fresh batteries in your mouse (see article for instructions).
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Plug the receiver directly and securely into a working USB port on your computer.
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Turn on your mouse using the power switch on the bottom.
The power indicator on top should be green.
Reconnecting your mouse
To reconnect your mouse to a Windows computer:
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Download and run the Logitech Connection Utility from www.logitech.com/connect_utility.
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On the Logitech Connection Utility Welcome screen, click Next to continue.
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Follow the instructions to turn your mouse off and then back on.
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When your mouse is detected, you'll see a confirmation message. Confirm that the mouse is working and then click Next.
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Click Finish to exit the Connection Utility. Your mouse should now be connected.
If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.
Mouse frequently stops working
If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:
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Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.
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Move the mouse closer to the USB receiver.
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Move the receiver to a different USB port on your computer.