If you’re not getting any audio from your G560 speakers, first check the following:

• Make sure all speaker cables are connected and thumbscrews are tightened
• Make sure you’re using only the included Logitech accessories (ex: cables)
• Confirm the G560 Gaming Speakers are detected in Device Manager:
  Location: Control Panel > All Control Panel Items, and click Device Manager.

   

 See the following for more troubleshooting help:

• Basic Troubleshooting

• Advanced Troubleshooting

Basic Troubleshooting

1. Unplug and then plug the USB cable into a different USB port on your computer.
2. Unplug the power to your G560 gaming speakers for five seconds and then plug the speakers back in.

    

3. Reboot your computer.
4. Play music via AUX input or Bluetooth connection. Check if music outputs normally.
5. If none of the above works, please go to the Advanced Troubleshooting section.

Advanced Troubleshooting

1. Confirm that the latest audio driver is installed:
   • In Device Manager, right-click G560 Gaming Speaker and choose Properties. 

      

   • Click Update Driver and select Search automatically for updated driver software.

      

   • Windows will start to search for the best driver and install it. If your driver is the latest version, you'll see:

      

   • Play music from your computer and check music outputs normally. If it doesn't, go to the next step.
2. Revert back to Microsoft driver:
   

   NOTE: This step is typically for users who have installed Logitech Gaming Software. The Logitech G driver may not have been loaded correctly.

   • In Device Manager, right-click G560 Gaming Speaker and choose Properties.
     

      

   • On the Driver tab, click Update Driver and then Browse my computer for driver software.

      

   • Select Let me pick from a list of available drivers on my computer.
     

      

   • A Microsoft USB Audio Device driver and Logitech G560 Gaming Speaker driver will appear, so long as Logitech Gaming Software or G HUB are installed.

      

   • Choose USB Audio Device and click Next. Test speaker output by playing some music.

      

   • If you'd like to continue using Logitech Gaming Software, uninstall Logitech G HUB. See additional instructions here.

Please contact Logitech Customer Care if you continue to have issues with your G560 speakers.