- Make sure that the NumLock key is enabled. If pressing the key once doesn’t enable NumLock, press and hold the key for five seconds.
- Verify that the correct keyboard layout is selected in Windows Settings and that the layout matches your keyboard.
- Try enabling and disabling other toggle keys such as Caps Lock, Scroll Lock, and Insert while checking if the number keys work on different apps or programs.
- Disable Turn on Mouse Keys:
- Open the Ease of Access Center — click the Start key, then click Control Panel > Ease of Access and then Ease of Access Center.
- Click Make the mouse easier to use.
- Under Control the mouse with the keyboard, uncheck Turn on Mouse Keys.
- Disable Sticky Keys, Toggle Keys & Filter Keys:
- Open the Ease of Access Center — click the Start key, then click Control Panel > Ease of Access and then Ease of Access Center.
- Click Make the keyboard easier to use.
- Under Make it easier to type, make sure all checkboxes are unchecked.
- Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch, or something similar.
- Make sure the keyboard drivers are updated. Click here to learn how to do this in Windows.
- Try using the device with a new or different user profile.
- Test to see if the mouse/keyboard or receiver on a different computer.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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