If your BRIO 4K Webcam is plugged into a USB port, and after several minutes the device is not recognized in the system or does not show up in your applications, try the following to check if the problem is is a connection issue rather than a problem with your hardware:

• Check your setup — are all cables and connections plugged in tightly?
• Try a different USB port — sometimes a USB port on the host computer running the video conferencing software may have an issue.
• Try a different computer — does the BRIO 4K Webcam work fine on another system?
• If a BRIO 4K Webcam is connected through a USB hub or extender, try plugging directly into the USB port — some external hubs or extenders may not have adequate power or specifications to support BRIO 4K Webcam.

For Windows:
You can use Device Manager in Windows to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue.

1. Open Device Manager by selecting the Windows Start icon, then typing “Device Manager” in the search bar to the right of the start icon.
2. Open Imaging Devices and confirm if Logitech BRIO 4K Webcam is listed. If it's not listed:
   • Try a different USB port
   • Check if Windows Update is enabled:
     Windows Update is a Microsoft service that automatically downloads and installs updates over the internet to the operating system. You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.
3. If Logitech BRIO 4K Webcam is listed but has a yellow exclamation point, then try the following:
   1. In Device Manager, right-click on BRIO 4K Webcam/UNKNOWN device with the yellow exclamation icon, and select Update Driver.
   2. In the Update dialog, select Update Driver.
   3. Select Let me pick from a list of available drivers on my computer.
   4. Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech BRIO 4K Webcam), from the list.
   5. Click Next.
      NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
4. If Logitech BRIO 4K Webcam is listed without a yellow exclamation point, try the following to make sure the latest updated driver is installed:
   1. In Device Manager, right-click on the BRIO 4K Webcam device, and select Update Driver.
   2. In the Update dialog, select Update Driver.
   3. Select Search automatically for updated driver software.
   4. Select the Logitech BRIO 4K Webcam driver that is listed.

For macOS:

1. Select the Apple icon at the top left of the screen.
2. Select About this Mac in the drop-down menu, and then System Report in the pop-up box.
3. In the System Report, if the camera is properly recognized, it will be listed under Camera as Logitech BRIO 4K Webcam.
4. On older Mac versions, you may see Logitech Camera instead of BRIO 4K Webcam as the video device. In order to select BRIO 4K Webcam as your video device, select Logitech Camera.

If you've tried all steps and still have an issue, you may have a faulty device or cable. If you have another BRIO 4K Webcam, try using the cable from that device if possible. If the problem persists, please contact Support.