This problem is likely to be a lost connection. The connection between the mouse and the receiver can be lost due to several reasons such as:
- Low battery charge
- Moving the receiver from one USB port to another
- Moving the receiver to another computer
- Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (your receiver must be plugged directly into your computer)
- Using your cordless mouse on metal surfaces
- Radio frequency (RF) interference of more powerful wireless devices such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cellular telephones
- Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.
Follow the procedures below to reconnect your mouse.
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Make sure the batteries in your mouse is fully charged and the mouse is turned on. The power switch on the bottom of the mouse should be set to ON.
Power ON
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Make sure the receiver is directly and securely plugged into a USB or PS/2 port on your computer. Turn your computer on.
NOTE: In order to use the receiver on a PS/2 port on your computer, attach the included purple USB-to-PS/2 adapter to the receiver.
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Press and release the silver reset button on the front of the receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
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Quickly press the black reset button on the bottom of the mouse for 1 second, then release it. The power indicator will turn red briefly and then turn green. The mouse is now connected to the receiver.
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Verify the mouse is functioning correctly. If it is not working repeat the above steps.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
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