The following will show you how to find your product information:.

Product: Select your product from the drop-down list. The product name is usually located on the back or bottom of your product, such as 'Logitech Cordless Desktop EX-110' in the case of the Logitech EX-110 Keyboard.

M/N: The Model Number (M/N) is a code, usually located on the back or bottom of your product, such as M-RBH113 in the case of the Logitech G-7 Gaming Mouse

PID or S/N: The PID is used on all current Logitech products and replaces the older serial number (S/N) system. Depending on the product family the PID or S/N can be between 4 and 11 digits such as LZ547BJ in the case of the G-7 Gaming Mouse.

P/N: The Part Number (P/N) is a ten-digit number, divided into a six and a four-digit section beginning with the numeral '8'. This number is usually found on the bottom of your product, such as 831409-0000 in the case of the Logitech G-7 Gaming Mouse.

Figure 1

Operating System: Select your operating system from the drop-down menu. If there is no service pack option, please write it in the Question area of your email.

Software: Select the your Logitech software you have installed from the drop-down list. Include the version number in the Question area of your email

In order to find the information described above, please see the Details section of this article for each product line as follows:

Keyboards/Desktops 

Mice/Trackballs 

Gaming Devices 

Cameras 

Harmony 

Speaker Systems 

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DETAILS: 

Keyboards/Desktops: For Keyboards and DEsktops, the PID is usually to be found on the bottom of your keyboard, usually in the same area as the Model Name and Part Number. A sample keyboard PID would be something like SC54701. Directly above it will be located the Part Number for your keyboard. This is an 10-digit number, usually in the form of the following example 867670-0403. A current North American product always ends in 0403, while a European, Japanese or other regional product would end in a different four-digit code.

Mice/Trackballs: Mice and trackballs usually will have the PID and/or serial numbers located inside the battery compartment for cordless mice/trackballs and on the body of the device for older or non-cordless devices. Most trackballs pre-date the PID system and so will not have PIDs. Instead, they will usually have a serial number (S/N) located on the bottom of the device. Serial numbers are to be entered in the PID field if there is no PID. They usually will follow the format of the example here- LZS44500643. The Part Number will follow the format defined earlier save that trackballs' last four digits have no meaning as to region. The example we are using is from a Cordless Optical Trackman and is 804378-0000. Mice will often have the PID and Part Number inside the battery compartment and this information will be found on a black tag together with the Model Number..

Gaming Devices: Gaming devices vary depending on what type of gaming device is in question. However, the part and model number information will be on the body of the device in most cases.

Cameras: Current Logitech video devices have a black tag located at the end of the USB cable. This tab holds information that is specific to your camera model. To verify the part number of your camera please follow these steps

1. Locate the black tag on the cameras USB cable
2. Turn the tag to the side which holds the Logitech logo.
3. You will see 3 number strings as shown in (fig 1.)
4. You part number will be listed to the right of (P/N)
5. For future reference, Logitech suggests taking note of all three strings

• M/N = model number
• P/N = part number
• PID = product ID

Harmony Remotes: On the remote controls the PID, M/N and P/N number is either located on the underside of the battery cover or within the battery compartment. A sample PID number is LZ544B700CG, a sample P/N is 866165-0000 and a sample M/N is R-RG7. Please note that some Harmony remote controls may not have a PID, M/N or P/N listed.

Speaker Systems: On speaker systems this informtion can be found on a label that is attached to a component of the speaker system. Please note than more than one PID, P/N, or M/N may appear on a speaker set (e.g. there may be a label on both the control pod and the subwoofer with unique information.) As a general rule the label can be found on one or more of the following locations:

• Bottom of the Subwoofer
• Back of the Subwoofer
• Back of the Control Pod
• Back of one of the Satelitte Speakers (Usually the right front)

Operating System: The operating system of your computer can easily be found. If you are running a Windows-based OS, you will need to right-click on the 'My Computer' icon in the upper left corner of your screen, (see Figure 2). If you are using XP's default view, then go to Start>My Computer and right-click as shown in Figure 3. You will then select 'Properties' and the resulting screen in Figure 4 will appear. The operating system version will be in the red-highlighted area.

Software Version: The easiest way to find the version of the Logitech software you are running is to go to the Windows Control Panel and find Add/Remove Programs. To do this, click Start>Settings>Control Panel>Add or Remove Programs. Once this window appears, then you will then scroll though all the installed porgrams until you have located the Logitech software for your device (Logitech QuickCam fo Cameras, SetPoint, MouseWare or iTouch for keyboards/mice and Logitech Gaming Software/Logitech G-Series Keyboard Software for controllers or the G-series gaming keyboards. You will then click on the 'Click Here for Support Information' link and the version of your Logitech software should immediately display.