If you are having problems learning infrared (IR) commands, complete the following steps:

1. Verify you are pointing the original remote at the bottom of the Harmony remote, and are holding the remotes 2-4 inches (5 - 10 cm) apart.
2. Vary the angle at which the original remote is pointing at the bottom of the Harmony remote.
3. Minimize any light that could interfere with the learning process by covering the space between the remotes. Block out sunlight, or turn off the lights.
4. Move your Harmony remote away from any other electronic devices, such as computer monitors, televisions, cordless or cell phones, and power bars. This will reduce any interference.
5. Check that the original remote has working batteries. If the batteries are low, the signal coming from your original remote may be too weak for the Harmony remote to detect.
6. Be sure to press and release the buttons. Do not hold the buttons longer than 2 seconds.
7. If you continue to experience problems, try positioning the remotes 2 inches (5 cm) apart and then try again, slightly increasing the distance each time (2.5 inches, 3 inches, etc.).
8. Ensure the device’s original remote is sending infrared (IR) commands. Some cable/satellite receivers have remotes that can send both IR and UHF commands. Check your device manual to see if you can switch your remote to IR. Note: The Harmony remote cannot learn from the original remote if it is sending RF or UHF commands (e.g. if it controls the device from another room or through a wall).