If your Harmony remote isn't detected when you connect it to a computer:
-
Use the USB cable included with the Harmony remote.
NOTE: If connected correctly, the remote displays an icon with myharmony.com on the LCD screen.
-
Check that the USB cable is securely connected to both your computer and the remote.
NOTE: The USB cable needs to be connected directly to the remote, not the charger. You can't connect your remote to your account while the remote is in the charger.
-
Try a different USB port on the computer.
-
Reboot your remote (press and hold Off button until the LCD screen turns off and then back on.
-
Restart your computer.
-
Try to connect with a different Micro USB cable.
Frequently Asked Questions
Show All Downloads