If you are experiencing issues with the scroll function on your G502 (X, LIGHTSPEED, or PLUS), do the following:
- Clean off dust or dirt on your mouse using a Q-tip or a compressed can of air.
- Test your mouse on a different surface or mouse pad.
- Update the device's firmware:
- Download and install Logitech G HUB.
- Open G HUB, select the mouse from the home screen, and then go Settings.
- If a firmware update is available, a blue Update button appears under the firmware version on the top right corner of the window. Click Update and follow the onscreen instructions.
- In G HUB, try adjusting the DPI settings.
- Make sure the wheel itself moves and isn’t physically stuck.
- Unpair and repair the mouse, or disconnect and reconnect hardware.
- Windows only — try a different USB port or on a different computer. If it works on a different computer, then the issue might be related to a USB chipset driver. Updating the motherboard USB chipset driver may make a difference.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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