Warranty FAQs for Logitech Peripheral products:
- What is an RMA?
- RMA approval
- Will the replacement product be the same as the defective product?
- What is the warranty for the replacement device?
- What is a POP?
- What is a valid proof of purchase?
- Product as a gift, is it still covered under warranty?
- Is the warranty transferrable?
- Is my warranty valid if I move out of the country in which I purchased my product?
- What is my warranty duration for a purchased spare part?
- How do I submit a warranty claim?
- How long can I expect a Replacement product or a Spare part to be available for my product?
- What is the Tracking Number?
- How do I track my RMA?
- Why is my Tracking Number not recognized?
- How long does it take for my RMA to be delivered?
Return Merchandize Authorization (Replacement)
RMA approval
If your replacement is approved, you will receive an email confirmation of the approval.
A second email will follow within three business days to confirm your replacement has been processed by our warehouse. This email normally includes a UPS tracking number. In some countries, an alternative courier might be used.
Logitech will replace a defective product at its sole discretion with a product that is either new or refurbished with similar style and function.
Obsolete or discontinued products that are defective and under warranty will be replaced with either the same product, if available, or a product with similar function.
Obsolete or discontinued products that are defective and under warranty will be replaced with either the same product, if available, or a product with similar function.
A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
What is a POP?
Proof of Purchase. You might be asked to forward us a copy of a valid receipt to validate the warranty. A valid receipt must be dated and itemized.
Valid Proofs of Purchase are:
- A valid order number from the Logitech.com website
- A dated sales receipt from an authorized Logitech Dealer or Reseller that shows a description of the product along with its price
If you don’t have a Proof of Purchase:
- If you purchased the product from Logitech.com, we will be able to locate the order information by using your email address and name.
- If you purchased the product from a Logitech authorized dealer or reseller, you can contact the dealer or reseller and see if they can provide a copy of your receipt.
- If the product was a gift, you may want to ask the giver to either provide you a copy of the receipt, or if asking for the receipt is not appropriate, see if they’ll help you process the warranty claim on your behalf.
Logitech warranties are only valid for the original purchaser of the product and are non-transferable. An original sales receipt or a valid copy of the receipt is required to establish the purchase date and the original purchaser.
No, your product’s warranty is only valid in the country you purchase your product in, however, customers can claim warranty in any EU country in which the manufacturer / seller has a representation.
The warranty duration for spare parts purchased on any Logitech website is:
- EMEA – 2 years
- AMR – 30 days
- Asia – 1 year
If you’ve already visited our FAQs and need to submit a warranty claim, please follow the steps below:
- Go to www.logitech.com.
- Hover over the Support tab and click on Support + Downloads.
- On the Support page, do one of the following:
- Enter your product’s model number or name in the search box under “Where’s the model number located?” and press Enter.
Or - Find your product using the product category images.
- Enter your product’s model number or name in the search box under “Where’s the model number located?” and press Enter.
- On your product’s support page, scroll down to the "Still Having Problems?" section and click Get Help.
- Select a problem area.
- If the recommended knowledge articles do not answer your question, click I Still Need Help.
- If you have a username and password for Logitech.com, enter them. If you don’t have an account, click Create a New Account.
- Once logged in to your account, fill out the "Tell us about your issue" section and click Submit.
A full replacement product and/or a spare part will be available for the duration of the warranty period of your product.
What is the Tracking Number?
How do I track my RMA?
Why is my Tracking Number not recognized?
Additionally, it can take up to one business day before the tracking number is active. This happens when a package is prepared for shipping but not yet picked up by UPS.
How long does it take for my RMA to be delivered?
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