Verify your Logitech webcam is functional:
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Launch the following:
- QuickCam software (Start > Programs > Logitech > Logitech QuickCam)
- Logitech Webcam Software or LWS (Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software)
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Verify that you can see yourself in the webcam software window as shown below:
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Close the webcam software window.
Verify that your Logitech webcam is selected in the Skype Settings:
NOTE: The following screenshots use the QuickCam Communicate STX as an example. Aside from specifying your Logitech webcam, the screens are otherwise as shown below.
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Launch Skype (Start > Programs > Skype > Skype)
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Click Options from the Tools menu as shown below:
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Select the Video Settings option from the Skype sidebar as shown below:
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Check the Enable Skype Video checkbox as shown below:
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Check the "Start my video automatically when I am in a call" checkbox as shown below:
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Verify that your Logitech webcam is selected from the Camera drop-down menu as shown below:
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If your Logitech webcam include a built in micropphone, verify that it is selected from the Microphone drop-down menu as shown below:
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Verify that the "Let Skype adjust my audio settings" option is checked in Audio Settings as shown below:
If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:
- Router settings or third-party firewalls
- Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
- Missing Windows system components.
For assistance with these problems, visit the Logitech Video Software and Services page. You can also visit the Help Page for Skype.
Frequently Asked Questions
Compatible Product
